About Us:

Reformation is a fast-growing start up redefining the fashion industry. We make killer clothes that don’t kill the environment and we work hard to ensure our garments’ impact on the planet is as low as possible. After all, there’s nothing less sexy than leaving a big nasty mess.

Retention Manager:

Reformation is looking for a Retention Manager to join our growing team. You’ll support the Head of Growth by building programs to increase customer lifetime value, promoting the Reformation brand and product launches, and developing internal capabilities to foster customer retention and loyalty.

What You'll Do:

• Own the roadmap, campaign strategy, and execution across email, loyalty, and retention to increase customer LTV and deliver relevant content to customers
• Design and develop campaign testing strategies targeting customer segments, influencing key moments in the customer journey
• Partner with our brand and creative teams to develop campaigns, promote Reformation’s brand, measure results and perform deepdive analyses to influence future creative development
• Continue to improve processes and test new technology to maximize efficiency, productivity and to deliver against company objectives
• Integrate consumer insights and data into marketing efforts in order to ensure we are reaching the right customer via the right channels
• Serve as a primary point of contact with external partners who will help Reformation manage digital channels as we build out our internal capabilities and expertise

Who You Are:

• Are self-motivated, and don’t mind rolling up your sleeves
• Are a strong communicator and collaborator
• Always deliver on the task at hand, but also constantly think about how to make things better
• Biased towards data and consumer insights
• Thrive in a fast-paced, fluid environment and can think on your feet
• Can manage both people and process

What You'll Need:

• 3-5 Experience creating and executing marketing programs and strategies to foster customer retention and loyalty
• Bachelor’s degree in Marketing, or related field
• HTML a plus, but not required
• Customer-first mindset

Benefits & Perks:

• Health, vision, and dental insurance for eligible employees
• Paid time off (vacation/sick), holidays & volunteer time-off for eligible employees
• Mission based company + casual and entrepreneurial work environment
• Clothing discount, dog-friendly office, company events + parties and much more

TO APPLY:

Please submit your resume and a short cover letter telling us about yourself and why you are a great fit for Reformation! If you are also a creative candidate, please also submit a link to your portfolio.

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status.