Credit & Receivables Coordinator

The Role

We are seeking a Credit & Receivables Coordinator who will work within the Credit and Collections Team to focus on our high-volume accounts within Fisher & Paykel Appliances.

In this role, you will:

• Allocate payments to customer accounts and resolve payment deductions
• Work cross-functionally with the appropriate internal departments (Order Entry and Sales Team) to resolve outstanding credit issues that prevent customers from paying
• Be responsible for monitoring and pursuing prompt payments on an assigned book of receivable accounts to meet established levels of currency set by management
• Resolve credit holds with customers and release pending orders timely
• Follow up on payment commitments, escalate any issues to the Credit Manager for further assistance and timely resolution.
• Provide reporting on delinquencies, disputed balances, extended terms, bad debts, etc. as requested and required by management.
• Conduct regular credit limit reviews as needed (over credit limit or change in payment habits) and/or as instructed by the Credit Manager. This entails gathering the required information on payment and sales history, credit reports, trade references, financial statements, and any other requested documentation for the Credit Manager’s review and assessment.
• Review new account documents and check for completeness. Attain credit report(s) from the credit reporting agency(s) and send out trade and bank references. Create a file and submit the documents to the Credit Manager for further assessment and approval.
• Process credit notes timely, accurately and within established guidelines and return those that do not meet requirements to the submitting person for correction.

You Have:

• A minimum of three years of experience in credit, collection and receivable functions, preferably in a manufacturing environment.
• Preferably a degree in Accounting or Finance and/or 3 years of experience reconciling numbers
• Ability to prioritize and multi-task in a fast past environment where you are responsible for cash allocation, collections and releasing orders timely and efficiently
• Strong verbal and written communication to effectively collaborate and communicate internally and externally to resolve issues.
• 2-3 years of experience allocating cash and can perform 10-key by touch
• Experience with the new account set up process of gathering D&B reports, trade references, agreements and financial statements
• Experience with resolving payment deductions and issuing credit and debit memos.
• Intermediate Excel skills

Fisher & Paykel is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.