Supports creators in a gaming and UGC ecosystem by responding to inquiries, managing Discord communities, gathering feedback, coordinating game development tasks, tracking deliverables, and collaborating with internal teams to improve creator operations.
Overview
Responsibilities
Creator Support Specialist’s responsibility is to provide high-quality assistance to Creators in a gaming and user-generated content (UGC) ecosystem. This role will be responsible for managing Creator inquiries, gathering feedback, coordinating content creation tasks, and ensuring a smooth operational experience for the community. This role requires strong communication skills, project coordination experience, and familiarity with UGC platforms.
Qualifications- Proficiency in English (B2 or higher) for verbal and written communication
- Strong interpersonal and problem-solving skills
- Experience managing Discord groups or similar online communities
- Ability to work independently and as part of a team
Preferred Qualifications/Skills
- Experience in game community management and UGC game operations
- Knowledge of conflict resolution strategies to maintain a positive community
- Familiarity with at least one UGC creation platform (e.g., Roblox Studio, Unreal Editor for Fortnite (UEFN), Minecraft Plugin & MOD, etc.)
- Experience in UGC project development, understanding workflows, and best practices
Responsibilities
Creator Support & Community Engagement
- Respond promptly to inquiries from Creators, utilizing FAQs and reference materials
- Communicate effectively through various channels, including online Q&A sessions and documentation
- Gather and document feedback from creators to enhance the overall support program
- Manage online communities, including Discord, and foster a positive environment
Project Coordination & Task Management
- Assign game development tasks to Creators based on project schedules
- Clarify task requirements, track progress, and ensure timely delivery
- Collaborate with internal teams to implement improvements based on Creator feedback
- Communicate with the Creator to adjust based on internal feedback concerning the deliverables
Similar Jobs
Information Technology
Drives growth for F5 partner solutions by collaborating with sales teams, customers, and partner stakeholders. Builds pipeline, identifies target accounts, supports large transaction sales cycles, delivers presentations and training, forecasts sales, develops go-to-market plans, and coordinates legal and financial agreements. Serves as a subject matter expert while influencing executives, technical teams, procurement, and internal leadership to expand business and exceed sales targets.
Top Skills:
F5
Information Technology
Provides operational order support to account managers and teams by entering and processing orders, managing bids, selecting contracts, maintaining sales order systems, resolving order issues, releasing held orders, and coordinating with internal departments and customers. The role requires strong organization, communication, multitasking, customer service, and intermediate to advanced Microsoft Office skills.
Top Skills:
ExcelMicrosoft PowerpointMicrosoft WordServicenow
Information Technology
Leads complex customer training programs from planning through delivery, managing schedules, contracts, performance, risks, budgets, quality metrics, corrective actions, and stakeholder communications. Serves as the primary customer contact, drives operational improvements, recommends curriculum and market strategies, monitors customer engagement and satisfaction, and reports program status to senior leadership. Partners with business development and workforce development teams to improve training outcomes, efficiency, and adoption.
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
