Supports Spanish-speaking creators by responding to inquiries, managing Discord communities, documenting feedback, assigning and tracking game development tasks, clarifying requirements, and coordinating deliverable improvements with internal teams. Requires English and Spanish fluency, creator community management experience, UGC game operations knowledge, familiarity with a UGC creation platform, conflict resolution skills, and proficiency with Windows and Microsoft Office.
Qualifications
Qualifications:
- Proficiency in English (B2 or higher) and Spanish for verbal and written communication.
- Strong interpersonal and problem-solving skills.
- Experience managing Discord groups or similar online communities.
- Ability to work independently and as part of a team.
- Experience in game community management and UGC game operations.
- Knowledge of conflict resolution strategies to maintain a positive community.
- Familiarity with at least one UGC creation platform (e.g., Roblox Studio, Unreal Editor for Fortnite (UEFN), Minecraft Plugin & MOD, etc.)
- Experience in UGC project development, understanding workflows, and best practice
Technical Skills:
- Minimum typing speed of 40wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of the Role:
- Respond promptly to inquiries from creators, utilizing FAQs and reference materials.
- Communicate effectively through various channels, including online Q&A sessions and documentation.
- Gather and document feedback from creators to enhance the overall support program
- Manage online communities, including Discord, and foster a positive environment
- Assign game development tasks to creators based on project schedules
- Clarify task requirements, track progress, and ensure timely delivery
- Collaborate with internal teams to implement improvements based on creator feedback
- Communicate with the creator to adjust based on internal feedback concerning the deliverables.
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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