Creator Experience Manager

Job Description: Creator Experience Manager

About pop.store:
pop.store, launched by Popshoplive and owned by CommentSold, is revolutionizing the creator economy by empowering creators to own their audience and monetize directly from their link-in-bio. With pop.store, creators can monetize video content, launch Netflix-style series, sell digital products, host exclusive live streams, and build sustainable businesses beyond social media algorithms. Key features include subscriber-only communities, Google Calendar bookings, affiliate product integration, and Meta comment automation. Our mission is to give creators full control over their content, community, and revenue streams—helping them build independent businesses without relying solely on social media platforms.

Role Overview:

We are seeking a Creator Success Manager who is passionate about empowering creators to thrive on pop.store. In this role, you’ll work closely with creators to ensure they maximize the platform’s features, grow their revenue, and deepen connections with their audience. From onboarding to ongoing support, you’ll be a trusted advisor helping creators build sustainable businesses by leveraging pop.store’s powerful monetization tools.

This role is perfect for someone with a creator background who is comfortable on camera, has exceptional communication skills, and can think strategically and creatively.

This role reports to the General Manager of pop.store and is based out of Los Angeles, CA, with 5 days in the Santa Monica Office. 

Key Responsibilities:

• Onboarding & Training:
• Guide creators through profile setup, ensuring they understand and leverage all pop.store features effectively.
• Conduct 1:1 onboarding sessions and group webinars to introduce features such as Netflix-style episodic content, digital product sales, and affiliate integrations.
• Content Strategy & Ideation:
• Collaborate with creators to brainstorm and refine content ideas, leveraging video content, exclusive live streams, and subscriber-only communities.
• Provide actionable insights to enhance content quality, engagement, and conversions.
• Feature Adoption:
• Educate creators about new features like Google Calendar bookings, Meta comment automation, and precision content gating.
• Host webinars, Zoom calls, and YouTube tutorials to demo features and address creator questions.
• Ongoing Support:
• Maintain regular communication with creators via email, social media, and chat to provide guidance and address their needs.
• Gather feedback to relay to the product team, ensuring the platform evolves to meet creator needs.
• Content Creation:
• Host live Q&A sessions and appear on-camera for tutorials and feature announcements.
• Feedback Loop:
• Gather and analyze feedback from creators to inform product development and improve the overall creator experience.
• Share actionable insights with internal teams to optimize platform features and onboarding processes.

Key Qualifications:

• Bachelor’s degree in Marketing, Communications, Media Studies, or a related field.
• Proven experience as a creator or working directly with creators in the creator economy.
• Exceptional communication skills, both written and verbal, with a knack for explaining complex features in simple terms.
• Comfortable appearing on-camera for video tutorials, webinars, and social content.
• Strong understanding of social media platforms, content creation, and monetization strategies.
• Ability to think quickly, problem-solve, and adapt in a fast-paced environment.
• High energy, positive attitude, and passion for the creator economy and audience ownership.