Correspondence Product Owner

Description and Requirements
Correspondence Product Owner
Location: Virtual
Will be required to be in office 1x a month if considered commutable to a MetLife office
The Opportunity
The Product Owner for the Correspondence role will be responsible for developing and refining features in collaboration with business, IT, Cross DST ARTs, and stakeholders. The Product Owner (PO) is responsible for prioritizing the stories to be developed by the agile team so the team can incrementally develop valuable solutions that maintain conceptual and technical integrity. Individuals in this role are responsible for working in a team of agile teams that contribute to larger solutions. While they collaborate with their agile team members to define stories, the PO has the responsibility for prioritizing the Team Backlog to streamline execution.
How You'll Help Us Build a More Confident Future:

• Work with Product Managers to understand customer needs and business objectives that inform features and stories
• Ensure work focuses on those stories with a maximum value, aligned with product strategy, roadmap, and key milestones
• Help define, refine, prioritize, and accept the work delivered by an Agile team to ensure the outcome meets the defined feature acceptance criteria while the team works at a sustainable pace
• Answer questions from the agile team so the team's work flows without delay.
• Collaborate with POs on other teams to help the ART achieve its shared objectives.
• Make decisions to solve product related problems, trade-off discussions, to stay on track to committed outcomes. (Acceptance, prioritizing, making trade-offs, etc.
• Support Production Support for escalated customer issues, timely communication of outcomes to the customer.
• Managing Client Specific email boxes, responding to process/timing inquiries, customer questions, and escalation questions for internal partners within 24 hours
• Completing business check out of custom letters/CSV files/email updates after each release
• Setting up new customers in Catalyst Admin, updating existing changes to email notifications to allow instant changes as requested by the customer
• Managing defects and ambiguities identified before and after testing, ensuring alignment of ambiguities/defects for future releases, and continued communication on status of release with stakeholders
• Suppression of history and takeover notifications, ensuring customers are not notified of perfection of takeover claims
• Writing Change Requirement Documents as required and supporting CRD work during peak times to ensure delivery times
• Mockup the Change Request Document with new verbiage and identify coding needed to support the customer change

Required to Succeed:

• 7+ years of experience in Disability and Absence Insurance
• Advanced experience with Powerpoint and Excel.
• Exhibit strong collaboration and ability to engage with all levels of leadership across the organization.
• Ability to lead, motivate and support initiative team(s).
• Identify risks to project success and recommend course of action to prevent risk from negatively impacting agreed upon work and dates for delivery.
• Experience with an agile methodology.
• Associates or more advanced degree required.

Preferred:

• Knowledge of current MetLife business processes, systems and operational areas.
• Knowledge of MetLife business structure, products, and end to end processes and outputs.
• Exposure to SAFE Agilist

The expected salary range for this position is $91,000 - $105,000.. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$91,000 - $105,000.