Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership.
Schedule: Monday–Friday | 8:30 AM – 5:30 PM
Be the First Impression. Deliver Excellence Every day.
We’re seeking a professional, service-driven Receptionist to be the welcoming face of our office. This role is all about creating an exceptional first impression — greeting visitors, answering calls, and ensuring every interaction is smooth, professional, and memorable.
As a key part of our client services team, you’ll also support back-office operations, mail, hospitality, and general office functions, ensuring the office runs seamlessly for employees and visitors alike.
What You'll Do
Front-of-Office Excellence
- Deliver 5-star service to all visitors, employees, and callers
- Greet guests, ensure NDA compliance, and log entries in the visitor registration system
- Manage facility access cards and temporary badges, coordinating with Security as needed
- Answer and route inbound calls professionally and promptly
Administrative and Office Support
- Assist with scheduling meeting rooms, ordering catering, preparing materials, and supporting special projects
- Set up and maintain meeting rooms, reception, pantry, kitchen, and conference areas
- Monitor and replenish office and pantry supplies
- Assist with copy/print requests and ensure office equipment is functioning properly
Mail and Back-Office Support
- Sort, distribute, and track inbound/outbound mail and packages
- Support other SPS service areas as needed to maintain top-tier office operations
- Train and guide a back-up on procedures and policies
Team and Client Service
- Maintain discretion, professionalism, and composure when handling sensitive matters
- Proactively seek additional tasks during downtime
- Build strong relationships and contribute to a collaborative, high-performance team
What You Bring
- Client-focused with a polished, professional presence
- Excellent written and verbal communication skills
- Strong organizational, time management, and multitasking abilities
- Adaptable and detail-oriented with a results-driven mindset
- Ability to maintain confidentiality and exercise good judgment
Qualifications
- High School Diploma or equivalent
- 1–3 years of reception, administrative, or concierge experience preferred
- Proficiency (or ability to learn) multi-line phone systems, MS Office, and office equipment
- Ability to maintain a professional appearance and work assigned schedule
Physical Requirements
- Ability to stand, walk, bend, or sit for extended periods
- Ability to lift/move up to 40 lbs., including with wheeled cart assistance
- Manual dexterity to operate standard office equipment
Why This Role Matters
Reception is the first impression of our office. Your professionalism, attention to detail, and proactive support directly impact our clients, employees, and overall workplace experience.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
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