Corporate IT System Administrator

Overview: The Corporate IT System Administrator will support operations, security, upgrades and maintenance activities for the Hypori, Inc. IT Infrastructure.  This is an entry level technical position enabling professional growth while ensuring that our corporate enterprise empowers our employees to work effectively and efficiently. 

Responsibilities:

• Administer and maintain Microsoft 365 / Entra ID (Azure AD), Active Directory, MDM platforms, and enterprise SaaS applications.
• Manage user lifecycle processes, including provisioning, de-provisioning, and access control.
• Support and secure endpoints across macOS and Windows environments.
• Act as an escalation point for Tier 1 and Tier 2 technical issues.
• Support processes and systems for asset inventory and management for hardware, software, and subscription services
• Support the onboarding process of new employees to include building system images, adding accounts to the AD infrastructure, and shipping computers and peripherals to employees
• Keeps up with latest hardware, operating systems, and off-the-shelf software packages and technologies
• Support IT projects to completion with direction from the Corporate IT Manager
• Supports issuing new computer hardware and disposition of end-of-life equipment
• Supports user community through the Jira Service Management system for problem resolution
• Supports IT requirements through direct employee and guest support within the physical office location
• Support video teleconference calling setup as required
• Perform other related duties as required and identified in goals set by the Corporate IT Manager

Qualifications:

• Minimum 3 years of experience in an IT Helpdesk or IT Support role within an enterprise environment.
• Demonstrated competence with Microsoft 365 / Entra ID (Azure AD), Active Directory, and MDM solutions (Jamf, Intune, NinjaOne, etc.).
• Familiarity with enterprise SaaS administration (Slack, Zoom, Google Workspace, Jira, Confluence, etc.).
• Strong troubleshooting and problem-solving skills.
• Strong English communication skills: the ability to clearly communicate with technical and non-technical users
• Experience with a standardized ticketing system and documenting work tickets is preferred
• A+ Certification is preferred

Position of Trust: Applicants selected for this position will be subject to a personal security investigation and must be a US citizen.

Preferred Attributes:

• Ability to work in a fast-paced environment while maintaining a strong, friendly, and patient customer service demeanor is required
• Must be able to work as a member of a highly skilled and professional team and to interact at all levels within the organization

Pay range:

$90,000 - $110,000 USD