Coordinator, KDM

With over 50 years of history as a global innovator in entertainment technology, IMAX is the gold standard in immersive entertainment. We are the go-to, end-to-end premium technology platform for the world’s greatest filmmakers and creators — giving them the tools to realize their visions to the fullest. 
As a result, IMAX attracts the most skilled and accomplished professionals in entertainment and technology. Our global teams merge technical, creative and operational expertise, deep industry relationships spanning the world, and an agile, entrepreneurial approach that prioritizes quality and innovation. 

Our success is driven by our people. We cultivate our unique culture by fostering strong team connections, recognizing and rewarding excellence, and creating a workplace that empowers success. By working together in service of our mission, we push the limits of human imagination and transcend the ordinary. 

Job Description:

About the Role

Hours: Monday to Friday 6pm - 3am

The KDM team’s main job is to provide the theatres with their KDMs and make sure they are properly working.  The team is also responsible for customer service and supporting the theatre with any problems they may encounter.  If we cannot troubleshoot the problem ourselves, we are responsible for directing them to the appropriate department who can help them.

The KDM department is the last stop in the Post-Production process.  We often act as a catch all to help identify and triple check other departments work.  We are often the first point of contact when problems arise at theatres.  The employee will need to keep a level head while sometimes dealing with upset or agitated clients.  The job requires one to think critically to solve problems in a timely fashion.  The workflow can often change without any warning and the KDM team must adapt to these changes as quickly as possible.  The job is very black and white, meaning that the KDM either is right or wrong, there is no in-between. Because of this, the job requires acute attention to detail. 

What You'll Do:

• Reviews KDM orders, establishes priorities based on business rules, and fulfills the orders
• Uploads CPLs/DKDMs into our internal system Helios while maintaining attention to detail on every upload
• Verifies compliance with Digital Cinema Naming Convention.
• Provide advanced-level troubleshooting and customer support to theatre projection staff and external partners
• Monitors progress of work across other departments to stay ahead and anticipate problems and concerns that may occur
• Keeps clients in the loop of work progress using excellent customer service skills
• Compiles KDM update emails with daily progress of work to the KDM Team.
• Confers with team members to develop new methods to expedite production and maintain quality control
• Other duties may be assigned

What You'll Need:

• Proactive thinker – what will be required to complete this job and deliver to the client in a timely manner?  Be prepared to answer those questions – before they are asked of you
• Manage disparate information from a variety of sources and consolidate/conform/prioritize before acting
• The ability to grasp the big picture of what is required as well as the very fine details of what is needed to get there and how
• Excellent communicator with critical thinking skills
• A minimum of 2 to 5 years of experience using Microsoft Office, Microsoft Excel in a corporate environment is a plus
• Any additional foreign language familiarity is beneficial to interact with clients globally
• An Associate or Bachelor’s Degree preferred
• Entertainment Industry Distribution and/or Postproduction experience strongly preferred
• Ability to multitask and prioritize an ever-changing workflow
• Detail-oriented, excellent record-keeping and database management skills required
• Excellent technical troubleshooting and problem-solving skills
• A working understanding of current digital cinema production workflow and terminology is a plus
• Demonstrated ability to double and triple check their and their peers work and use good judgment
• Great team player with the ability to involve others in making critical decisions
• The Candidate must be self-sufficient and have good time management
• Because this is a swing shift, the candidate must be able to work in less-social environment and have the ability to take initiative to continue the workflow of production with little to no guidance, if necessary
• The Candidate must be able to work independently and understand that even though a manager may not be present, work is expected during their entire shift

Compensation:

At IMAX, you will be part of a culture built on respect – we are committed to creating a welcoming and diverse atmosphere across our organization.
For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for an interview will be contacted.

IMAX will consider for employment all qualified applicants, including those with criminal histories, or arrest or conviction records, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Change Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.