Coordinator, KDM T70005251

Be Part of the IMAX Experience.

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For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power awe-inspiring experiences for audiences around the world.

Our people make everything we do possible. We’re curious, creative, and driven by the belief that great work happens when people are trusted, heard, and supported. At IMAX, you’ll collaborate with purpose in an environment that values innovation, diverse perspectives, and learning at every stage.

We invest in people and empower them to thrive. Our culture is grounded in trust and shaped by a shared belief that our best work happens together. By championing curiosity and encouraging courageous thinking, we push the limits of imagination and create experiences that redefine what’s possible. Careers here are shaped with intention, achievements are shared, and people always come first.

With our global team spanning North America, Europe, and Asia, IMAX brings together proprietary software, world-class architecture, and cutting-edge technology with deep industry expertise. Together, we partner with leading filmmakers and studios, advance entertainment technology, and connect audiences around the world to The IMAX Experience.

Come explore IMAX and create what inspires.

Ignite your future with IMAX.

About the Role:

The KDM Coordinator plays a critical role in the final stage of the post-production process, ensuring theatres receive accurate and fully functional Key Delivery Messages (KDMs). Acting as a central point of contact for theatres, this role combines technical execution, quality control, and customer support to ensure seamless film playback.

The position requires strong attention to detail, critical thinking, and adaptability in a fast-changing workflow. As issues arise, the KDM Coordinator is often the first line of support, responsible for troubleshooting problems or directing them to the appropriate teams. This role demands a calm, solutions-oriented mindset when working with clients and a high level of accountability in a “no margin for error” environment.

**Please note: 7pm-4am Mon-Thurs. Sunday 3pm to Midnight. Hours may change.**

Responsibilities

• Review KDM orders, prioritize based on business rules, and fulfill requests accurately and on time.

• Upload CPLs and DKDMs into internal systems (e.g., Helios) with strict attention to detail.

• Ensure compliance with Digital Cinema Naming Conventions.

• Provide advanced troubleshooting and customer support to theatre projection staff and external partners.

• Monitor workflows across departments to anticipate and proactively address potential issues.

• Communicate progress updates to clients, maintaining a high level of customer service.

• Compile and distribute daily KDM status updates to the internal team.

• Collaborate with team members to improve processes, increase efficiency, and maintain quality control.

• Act as a quality checkpoint by reviewing and validating work from upstream departments.

• Support additional tasks and projects as required.

Qualifications

• Associate or Bachelor’s degree preferred.

• Experience in entertainment distribution, post-production, or digital cinema workflows is strongly preferred.

• 2–5 years of experience using Microsoft Office, particularly Excel, in a corporate environment.

• Strong understanding of digital cinema production workflows and terminology is an asset.

• Excellent technical troubleshooting and problem-solving skills.

• Strong attention to detail with proven ability to double- and triple-check work.

• Ability to manage and prioritize information from multiple sources in a fast-paced, changing environment.

• Strong communication skills with the ability to interact effectively with global clients; additional languages are an asset.

• Demonstrated ability to think proactively, anticipate needs, and deliver results under tight timelines.

• Ability to multitask, work independently, and maintain productivity with minimal supervision (including during non-standard or less social shifts).

• Strong organizational, record-keeping, and database management skills.

• Team-oriented mindset with the ability to collaborate and contribute to decision-making.

• High level of accountability, ownership, and commitment to continuous improvement

Position Status:

This job posting reflects a current vacancy within the organization. The position is active, approved, and intended to be filled as part of our staffing needs.

Hiring Range :

At IMAX, you will be part of a culture built on respect – we are committed to creating a welcoming and diverse atmosphere across our organization.
For consideration, please apply online. We thank all applicants for their interest in IMAX but only those selected for an interview will be contacted.

IMAX will consider for employment all qualified applicants, including those with criminal histories, or arrest or conviction records, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Change Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

In accordance with Ontario’s pay transparency requirements, candidates will be informed when they are no longer under consideration for this position. Communication regarding application status may be provided through email or through your online applicant profile (if applicable).​

As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final hiring decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams.​