Control Management - Firmwide Programs Control Manager - Executive Director

Job Description
As the first line of defense for JPMorgan Chase (JPMC), Control Management is responsible for preventing, detecting, and monitoring operational, regulatory, and reputational risks. As a member of the Firmwide Control Management team, you will join an agile, forward-thinking, and collaborative group that manages key control programs across JPMC. Every day, we leverage our diverse skill sets, backgrounds, and experiences to deliver innovative, solution-oriented ideas in an ever-changing environment.
As an Executive Director in the Firmwide Control Management team, you will join an agile, forward-thinking, and collaborative group that manages key control programs across JPMC. Every day, we leverage our diverse skill sets, backgrounds, and experiences to deliver innovative, solution-oriented ideas in an ever-changing environment. You will be tasked with overseeing JPMC's New Business Initiative ("NBIA") and Product Service Change Management ("PSCM") programs, including managing efforts to converge and streamline both legacy programs into a modern and efficient new activity assessment process.

• NBIA: The Firmwide New Business Initiative Approval ("NBIA") Program oversees a framework to effectively assess and understand the risks associated with launching innovative new products and services.
• PSCM: The Product and Service Change Management ("PSCM") Program oversees a framework to manage, and risk assess product and service changes that are not material enough for the NBIA program.

Job Responsibilities

• Lead a team of experienced Vice Presidents, Senior Associates, Associates, and Analysts responsible for managing JPMC's NBIA and PSCM programs, including all regulatory, Audit (3LOD), and Risk Management/Compliance (2LOD) interactions.
• Oversee a comprehensive program responsible for assessing and approving new activity program risks at JPMC, ensuring consistent application across the firm.
• Maintain firmwide policies, standards, and procedures governing the new activity program at JPMC, serving as a subject-matter expert on related policy and procedure questions.
• Act as the primary representative for the program during internal (1st, 2nd, and 3rd Line of Defense testing) and external reviews, examinations, and remediation efforts. This includes managing ongoing regulatory updates and communications with key regulatory bodies such as the OCC, FRB, FDIC, ECB, and PRA. Lead efforts to ensure cross-border regulatory compliance across multiple jurisdictions, reconciling local regulatory perspectives with global framework requirements.
• Define the scope, objectives, timelines, resources, and deliverables for converging JPMC NBIA and PSCM requirements, translating these requirements to LOB, Function, Technology, and Reporting teams.
• Engage with firmwide stakeholders, including executives, project managers, team members, and LOB and Corporate Function users, to ensure they understand program needs and that their expectations are met.
• Conduct deep dive efforts to identify streamlining opportunities and regulatory expectations, designing a robust and efficient new activity framework.
• Collaborate with technology development teams to ensure a fit-for-purpose single system supports JPMC's New Activity framework.
• Maintain clear and consistent communication with all stakeholders, providing updates on program status, changes, and any issues that arise.
• Work with the internal training team to ensure training materials support JPMC's new activity framework and system for over 4,000 individuals.

Required qualifications, capabilities and skills

• Bachelor's degree or equivalent experience required.
• 9+ years of experience in financial services, specifically in controls, audit, risk management, or compliance roles.
• Ability to develop, structure, and solve problems in a pragmatic and balanced way; strong critical thinking, attention to detail, and analytical skills.
• Proven experience in leading and developing team members who are eager to advance in their professional careers.
• Demonstrated experience working with firmwide stakeholders in a global, complex organization like JPMC to ensure buy-in on program requirements and to gather end-user feedback and needs.
• Experienced in leading discussions with regulators, auditors, and C-suite executives.
• Strong ability to work autonomously to drive change.
• Exceptional communication skills, both verbal and written, with the ability to communicate effectively at all organizational levels.
• Proven experience in taking ownership and guiding stakeholders through change.
• Determination to see tasks and issues through to completion; ability to develop structure and maintain accountability for overall project progression.

Preferred qualifications, capabilities and skills

• Domain knowledge in Risk Management / Control Management.
• Familiarity with internal JPMC risk management systems (e.g. CORE, NBIA, OLO).
• Familiarity with JPMC Office of Document Governance (ODG) protocols, requirements, and best practices.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.