PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
We’re looking for a Contracts Manager who is not afraid to roll up their sleeves and own the day-to-day execution of contracting at scale. This is a hands-on role focused on driving deals forward, managing volume, and keeping our commercial engine running smoothly.
You will sit at the center of our deal flow, working closely with Sales, RevOps, Finance, and Security to get contracts reviewed, negotiated, and signed quickly and efficiently. This role is less about high-level legal theory and more about operational excellence, judgment, and getting things done.
What you’ll do
- Own high-volume contract review across NDAs, MSAs, order forms, DPAs, and amendments
- Turn redlines quickly and keep deals moving toward signature
- Apply internal playbooks to assess risk and escalate only when needed
- Partner closely with Sales to unblock negotiations and maintain deal momentum
- Manage contract workflows in Ironclad and Salesforce, ensuring accuracy and speed
- Support customer legal and procurement queries with clear, practical responses
- Help clean up and maintain templates, clause libraries, and fallback positions
- Track contract status, flag bottlenecks, and drive deals to close
- Support internal teams (Sales, Security, Finance) in aligning on contractual positions
- Jump in wherever needed — from questionnaires to one-off asks — to keep things moving
What we’re looking for
- 3–6 years of experience in contracts management, paralegal, or commercial legal roles (ideally in SaaS or tech)
- Strong familiarity with commercial agreements (MSAs, DPAs, NDAs)
- Comfortable negotiating directly with counterparties on standard terms
- Highly organized with the ability to manage a high volume of deals simultaneously
- Scrappy, proactive, and solution-oriented — you don’t wait to be told what to do
- Commercially minded with good judgment on when to push vs. when to escalate
- Strong communication skills, especially with non-legal stakeholders
- Comfortable working in a fast-paced, high-growth environment
Nice to have
- Experience working with CLM tools (e.g., Ironclad) and Salesforce
- Exposure to data protection and information security terms
- Experience supporting enterprise SaaS sales cycles
What success looks like
- Deals move faster and with fewer back-and-forth cycles
- Sales and RevOps see Legal as a partner, not a bottleneck
- High-volume contracting runs smoothly with minimal escalation
- Templates and playbooks are consistently applied and improved over time
- Legal team bandwidth is freed up for higher-risk, strategic work
Benefits
💰 Participation in the company’s employee share options plan
🏥 Comprehensive health coverage for you and your loved ones
👪 Life Insurance
◻️ STD and LTD
💰 The opportunity to contribute to the company's 401k plan
🏝 Flexible PTO policy + 11 designated company holidays
📚 Annual learning and development allowance
🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
🧡 Enhanced parental leave
👨👩👧 Company-funded fertility and family-forming programmes
🌸 Menopause care programme with Maven
🌎 Sabbatical Program: 5-week paid sabbatical available after 5 years of employment
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our core values are:
Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people
We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
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