Contracts Manager

CallMiner’s legal team is seeking a Contracts Manager who thrives in a fast-paced, high-performing and collaborative environment to join its team. This individual will work within CallMiner’s legal team, which is responsible for the review, negotiation and management of a variety of agreements. This individual will work cross functionally, to facilitate the timely review, negotiation, and completion of agreements in accordance with the Company’s guidelines.

• Draft, review, and negotiate a variety of complex agreements including: SaaS subscription agreements, partner agreements, NDAs, MSAs, DPAs BAAs, vendor agreements, and consulting agreements, among others.
• Identify terms that vary from corporate standards to ensure accuracy and compliance, recommend appropriate modifications, engage and collaborate with internal stakeholders in the sales, finance, operations teams, and other internal teams as may be required.
• Quickly understand the business objectives of a transaction, identify contractual issues, communicate those issues both internally and externally, and perform a risk/benefit analysis.
• Escalate contractual issues and terms within the legal team as may be required.
• Guide the internal document review process, ensuring reviews are completed efficiently and effectively.
• Partner with the business to support deal velocity while managing legal risk.
• Maintain and improve contract templates, playbooks, and processes to streamline review and negotiation cycles.

• Bachelor’s degree and 5+ years of experience in contract management, preferably in a fast-paced B2B SaaS environment.
• Strong understanding of SaaS business models and contracting norms.
• Experience drafting and negotiating commercial contracts, including those with complex privacy and data security provisions.
• Tactful with strong negotiation and communication skills
• Excellent attention to detail and ability to manage multiple priorities with a high degree of autonomy.
• Ability to solve problems and utilize good business judgment

• Ability to absorb information quickly and produce accurate work product in a timely manner.
• Ability to build relationships across the business and work effectively together to solve problems
• Familiarity with ethical and legal considerations in AI applications and machine learning systems.
• Experience with Ironclad, Linksquares, or other contract management systems a plus
• Familiarity with industry-specific regulations (e.g., GDPR, CCPA, HIPAA, and/or the EU AI Act)

CallMiner is the global leader in conversation intelligence. Powered by AI and ML, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale. We help our customers to connect the dots between insights and action, enabling them to identify areas of opportunity to drive business improvement, growth, and transformational change. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel, and hospitality, and more.

CallMiner's core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.

Our strong commitment to a positive workplace has earned us the recognition of a 2024 Top Place to Work by the Boston Globe.

At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes reimbursement programs for both fitness and tuition, generous PTO including an annual volunteer day, paid maternity, parental leave and more.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.