Contractor Success Specialist - West

The Contractor Success Specialist is responsible for engaging with contractors to identify potential projects and ensure they receive the support needed to succeed within Gordian’s Job Order Contracting (JOC) programs. This role involves proactive communication, relationship building, and a focus on helping contractors maximize their opportunities. Your efforts will help deliver exceptional value to contractors that fosters satisfaction, repeat business, and long-term relationships. 

The Contractor Success Specialist role focuses on building relationships with existing JOC via Cooperative (also known as ezIQC) contractors to identify upcoming construction projects. This position does not involve selling Gordian’s software or service solutions. 

Key Responsibilities: 

• This role is accountable for contractor pipeline development and call execution within your region of the western half of the United States along with a few accounts in Canada. 
• Conduct outreach to Gordian’s JOC contractors to generate new project opportunities.
• Manage a call schedule and utilize Salesforce to manage and track contractor interactions and project pipeline development.
• Use SalesLoft to automate and optimize outreach efforts. 
• Develop and execute targeted phone and email campaigns (emphasis is on calls) to generate project leads and nurture existing relationships. 
• Create and manage account plans in Salesforce for your ~200 managed accounts. 
• Act as a liaison for contractors, swiftly addressing and resolving any issues to maintain trust and satisfaction. 
• Lead virtual meetings and presentations with contractors such as monthly webinars to enable contractors to be successful with JOC. 
• Identify and address barriers contractors face in growing their project pipeline. 
• Work closely with Sales, Operations, Customer Value, and Customer Enablement teams to provide comprehensive support to contractors.
• Prepare and share performance reports with contractors and assist in continuous improvement of our reporting capabilities. 
• Assist contractors in understanding tools and resources available to them. 
• Monitor and report on key performance metrics, providing insights and recommendations for continuous improvement.
• Foster an organizational culture that places high value on contractors, recognizing them as essential partners.
• Ability to travel ~3-5 times per year for contractor visits, tradeshows, kaizen events, etc. 

Qualifications 

• Excellent communication and interpersonal skills to build and maintain contractor relationships.
• Ability to visualize, interpret, and present data analytics to inform decision-making. 
• Ability to effectively prioritize tasks across many contractor accounts.
• Experience in sales, customer success or customer service is a plus.
• Experience with CRM software (Salesforce) and Microsoft PowerBI is preferred. 
• Candidates with experience in the construction industry or dealing with construction contractors will be preferred.
• A commitment to advocating for the needs of contractors, ensuring the delivery of solutions that not only meet but exceed their expectations.

#LI-ES1

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Gordian

Gordian is the world’s leading provider of facility and construction cost data, software and services for all phases of the building lifecycle. A pioneer of Job Order Contracting (JOC), Gordian’s offerings also include our proprietary RSMeans data and Sightlines Facility Intelligence solutions. From planning to design, procurement, construction and operations, Gordian’s solutions help clients maximize efficiency, optimize cost savings and increase building quality. Gordian is a part of the international business group Fortive, with 26,000 people employed worldwide.We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. EOE/AA/M/F/Vets/Disabled.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.

Pay Range
The salary range for this position (in local currency) is 70,600.00 - 117,900.00