Contractor - Commercial Support Representative

THIS IS A TEMPORARY POSITION

Estimated project duration: 3 months.

Contractor - Commercial Support Representative

PacBio (NASDAQ: PACB) is a premier life science technology company that designs, develops, and manufactures advanced sequencing solutions to help scientists and clinical research resolve genetically complex problems.  Our mission is to enable the promise of genomics to better human health. Genomics is core to all biological processes, and our advanced genomics tools provide scientists and clinical researchers the insights to better understand biology and health.  We are now entering the century of biology and genomics is at the heart of the next revolution.  Become part of the new paradigm in gene sequencing and help shape the future of genomic study by joining the PacBio team.

Opportunity for a collaborative, execution oriented Commercial Support Representative to join the PacBio Commercial Operations team.  This role reports to the Associate Director, Commercial Support.  This position will be a key member of the Commercial Support team, focusing on order management, sales support and transactional compliance.  This position fields customer inquiries and requests with the objective of maintaining the highest level of customer satisfaction. Responsible for data integrity for audits and reporting. 

Position Responsibilities:

• Reviews and correctly assigns Salesforce cases to proper territories.

• Receives and reviews customer purchase orders to ensure they meet Finance standards and are SOX compliant.  

• Processes orders accurately in SAP or Salesforce, sending order acknowledgments and managing backlog.

• Support Sales including custom quotes, documentation, and vendor registration.

• Daily coordination of all customer-facing activities related to inquiries and order management, including timely follow-up and resolution.

• Coordinate with Logistics to ensure timely and correct delivery.

• Ensure audit compliance (document controls, process controls, reports, cooperation with internal/external Auditors with a specific focus on key order entry accuracy control).

• Interacts with Marketing, Operations, Manufacturing, Technical Support, Planning and Field Service and other functional groups to drive the order fulfillment process.     

• Review, validate and execute requests for master data creation and modifications from cross-functional partners (Sales, Service, Marketing) including new account creation and validations

• Perform monthly reviews of revenue orders to ensure completeness and accuracy of order data meets SOX compliance requirements

Required Qualifications:  

• A minimum of 2-3 years of experience in order entry and management function (International experience is a plus)

• Excellent communication skills (both verbal and written)

• Performs highly accurate work (excellent attention to detail)

• Demonstrated proficiency in MS Word, MS Excel, and email systems are required

• Proactive self-starter that drives for results and is a customer advocate

• Able to interact at many levels within the organization, internal and external

• Able to work under pressure and tight timelines, striving to meet or exceed KPIs

• Problem solving attitude and cross-functional perspective

• Ability to initiate and complete process improvement through influence/teamwork

Preferred Experience:

• Experience with SAP is highly preferred

• Experience with Salesforce or similar CRM system preferred

This role is not eligible for visa sponsorship.

You may be required from time to time to visit and work at PacBio locations and for such times as the Company considers necessary for the proper performance of your duties.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

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To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at PacBio. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. PacBio does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, PacBio employees or any other company location. PacBio is not responsible for any fees related to unsolicited resumes/applications.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 650-521-8000, or [email protected] for assistance.

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