Continuous Improvement Manager

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, and achieve results —together, from anywhere.

This hybrid role is home-based with about 50% travel to our Columbus, OH Fulfillment Center and, over time, to future sites that may be West Coast based. Open nationwide, with Midwest/East Coast locations preferred for easier travel

What the Role Is

We’re seeking a Continuous Improvement Manager to drive operational excellence across Babylist’s fulfillment and logistics network — starting with our flagship facility in Commercial Point, Ohio. In this critical role, you’ll design and deliver the systems, processes, and visibility that enable Babylist to move goods smarter, faster, and more cost-effectively — from inbound freight arriving at our doors to outbound shipments reaching millions of families.

This role sits at the center of Babylist’s supply chain, blending data-driven process improvement, cross-functional leadership, and transportation network optimization. You will act as the voice of continuous improvement within fulfillment operations, surfacing insights, identifying root causes, and closing the loop on operational challenges. Your work will directly shape cost structure, service speed, and scalability as Babylist continues to grow. 

If you are a data-driven leader who thrives in high-velocity e-commerce environments, excels at optimizing complex warehouse and transportation operations, and turns insights into measurable impact, we want to meet you.

Who You Are

• Education Requirement: Bachelor’s degree in Supply Chain Management, Industrial Engineering, Business, or related field
• Experience: 5+ years of experience in warehouse operations, transportation, or supply chain process improvement, ideally in high-volume e-commerce or 3PL environments
• Methodology Mastery: Proven track record implementing or leading Lean, Six Sigma (Green or Black Belt preferred), or similar continuous improvement frameworks
• Analytical Thinker: Advanced proficiency in Excel and data visualization tools (Power BI, Tableau, Sigma); experience with SQL a plus. Experience leveraging AI-enabled analytics and productivity tools
• Systems Savvy: Experience with WMS (preferrable HighJump), TMS, OMS, and parcel shipping systems.  Involvement in automation or system implementation preferred
• Project Leadership: Skilled at managing complex projects through RACI or DMAIC frameworks
• Influential Communicator: Able to engage and influence stakeholders across all levels of the organization
• Hands-On Collaborator: Brings a field-first mindset, traveling to fulfillment and logistics sites as needed to engage directly with frontline teams, diagnose opportunities in real time, and ensure continuous improvement initiatives deliver results on the ground

How You Will Make An Impact

• Lead Network Wide CI: Own continuous improvement (CI) initiatives across inbound freight, fulfillment operations, and outbound parcel shipping
• Inbound Transportation Efficiency: Redesign vendor-to-dock processes to reduce lead time, improve visibility, and optimize transportation spend
• Outbound Parcel Shipping Excellence: Partner with internal teams and parcel carriers to improve cost per shipment, delivery performance, and network efficiency
• Continuous Improvement Culture: Train and empower operations teams on continuous improvement tools and best practices, embedding continuous improvement into daily work
• Data-Driven Insights: Define, track, and analyze KPIs (e.g., receiving productivity, dwell times, parcel cost per order, delivery speed, cycle times) to suggest improved decision-making and meaningful ROI
• Change Management: Partner with leadership and frontline teams to implement new processes and technologies, ensuring adoption and long-term sustainability
• Cross-Functional Collaboration: Work closely with Supply Chain, Transportation, Engineering, IT, and Product teams to align warehouse improvements with broader network and system initiatives
• Technology Enablement: Partner with internal stakeholders to evaluate or deploy enhancements to WMS, TMS, and shipping platforms that drive operational efficiency
• Project Management: You’ll plan, execute, and oversee improvement projects, ensuring their timely delivery within budget

Why You'll Love Working at Babylist

• We invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office
• We build products that have a positive impact on millions of people’s lives
• We work at a sustainable pace which means work/life balance is a real thing here
• We believe technology and data can solve hard problems 
• AI plays a meaningful role in how we work, create, and scale—intentionally embedded in our tools, systems, and decision-making to support innovation and real impact
• We believe in exceptional management 
• We offer competitive pay and meaningful opportunities for career advancement
• We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
• We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning

Babylist follows a market-based approach to compensation, with pay varying based on location, experience, and qualifications. In compliance with applicable pay transparency laws, the starting salary range for this role is $120,350.00 to $144,420.00, representing the lowest to highest compensation we reasonably expect to offer for this position.

Your starting salary within this range will be determined based on your skills, experience, and work location, with future adjustments informed by role growth, performance, and internal pay equity. Babylist is committed to supporting career progression and recognizes the value of performance-based advancement.

In addition to competitive pay, Babylist offers equity, bonus opportunities, and a comprehensive benefits package, including company-paid health, dental, and vision insurance, 401(k) matching, flexible spending accounts, and paid leave, including PTO and parental leave.

Interview Process & Data Use
To support a fair and consistent hiring process, Babylist uses AI to transcribe all interviews. Transcripts are confidential and used solely for evaluation purposes, in accordance with data privacy laws such as CCPA and GDPR. By applying, you acknowledge and consent to this use.

Official Communication
All communication regarding your application will come only from the Babylist Talent Team via an @babylist.com email address. We will never request payment, bank information, or personal financial details. Be cautious of fraudulent outreach via non-company email addresses, messaging platforms (e.g., WhatsApp, Telegram), or unsolicited phone calls. To verify legitimate opportunities, visit our careers page.

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