Product Manager
Want to challenge yourself at a high-growth startup AND make a difference in the world?
A bit about us:
Hi, we’re Who Gives a Crap! We make eco-friendly toilet paper (as well as tissues and paper towels) and donate 50% of our profits to help build toilets for the 2.3 billion people in need.
We absolutely love doing good, but we’re also exceptionally good at it. To date, we’ve donated over AUD$8.3 million (roughly USD$5.9 million) to fund sanitation projects around the globe. We’ve grown quickly – selling directly to customers across three continents and establishing a strong B2B business that’s expanding to the US market this year.
Our team is made up of over 100 amazing humans working out of Melbourne, Los Angeles, China, and Manila. We’re working hard to reach our ambitious goals and diversify our product range to ensure we can have the greatest impact possible – both for the planet and its people. With your help, we’re hoping to increase our annual donation 10-fold in the next couple of years and continue to make the most beautiful, eco-friendly goods around.
A bit about the role:
We’re rapidly growing our Digital Product in-house team and on the hunt for two new Product Managers to join our merry band!
As an official Who Gives A Crap Product Manager you’ll ensure we deliver a seamless and best-in-class onsite experience that works beautifully for our customers and our business. Reporting to our Product Management Lead (hiring now!), you’ll champion, contribute to, and execute against the product roadmap whilst working elbow-to-elbow with your Product Design and Engineering counterparts in your pod area of ownership across the customer experience.
You’ll play a key part in testing, prioritizing, and iterating on our launch plan for our newest brand as we get into new product categories and markets among other initiatives. As the domain expert in your area of the customer experience, you’ll deliver new products and features through effective scoping, defining key metrics, requirement wrangling and leveraging data.
While we’re hiring this role for our Los Angeles and Melbourne hubs, we still want to hear from you if you’re up for dedicating yourself to the PST timezone from afar
If you worked here this past six months here are some things you might have been involved in:
- Put your slideshow and presentation chops to good use by helping our Head of Product design and co-host our very first Digital Product 101 session for new hires
- Helped redesign our subscriber dashboard, working with our Design and Engineering counterparts, the Creative team, our external agency partners, and our broader customer experience team to roll (woop a pun!) it out
- Contributed to our quarterly planning session by aligning on our cross-functional priorities against our annual strategy, and keeping our OKRs looking slick
- Collaborated with our Head of Growth to revise our digital product dashboards and ensured everyone has visibility into how the site is performing
- Participated enthusiastically in a hilarious matching game of thrones aptly called Whose Loo Is It Anyways for our co-founder and Chief of Product & Purpose’s birthdays
- Leading the redesign of our home page and other key areas of our digital experience
- Owning the product backlog for your pod area and evolved it based on the latest changes in the business and customer experience
- Put your blue sky thinking cap on and collaborated with engineering to prototype a new in-home device that helps us learn from our customers and help them seamlessly reorder
- Helped keep the team aligned, all the communication flowing, and all the collaboration happening by attending regular virtual sprints, stand-ups, retrospectives and other ceremonies
Who you are:
You are big on user experience
You’re obsessed with the customer experience and naturally empathize with your product’s users, keeping them in mind throughout all stages of the product management lifecycle. You’re always on the lookout for places to hide delightful content or functionality, and you love to talk to our customers to get their feedback!
You are an expert collaborator
You’re able to clearly define priorities and and build out the execution across the product roadmap generating support and buy-in from both key stakeholders team members by keeping the communication flowing across stakeholders and teams, and ultimately delivering the products and features you scoped. People trust you and you’re able to build a reputation as an expert as well as an accountable, transparent and trustworthy teammate.
You’re super organized
You are the Marie Kondo of Product Management and are continually looking for ways to streamline, organize and optimize our customer experience. You can communicate fluently with Designers and Engineers . You are hyper-organized, driven by Human-centered design and leverage your first-class time and project management chops to bring products to life that deliver with delight.
You’re a serial communicator
You know how important it is to keep everyone in the know and lean on your expert communication skills to keep everyone aligned. Whether it’s drafting up notes from a brief, nudging a colleague or external vendor on a timeline or deliverable, sharing updates in stand ups or a-sync, leading a weekly project check-in or sharing status reports to stakeholders on progress, you clearly and effectively share what’s happening to keep everyone in the loop and on the same page.
You naturally level-up those around you
You’re a life-long learner and builder, and that comes full circle when it comes with teammates: you work alongside others who encourage and inspire you to be your best (and vice versa) so everyone grows together to level-up. You set a level of mastery of your work such that everyone around you is inspired to grow and achieve their potential. .
You give a crap. Aw.
Yep. We’re all here because we genuinely want to make the world a better place with our work, and we want you to want that too! Awwww.
How to Apply
Why you should work with us
Every minute you spend working with us, you’re making a difference. The more we grow, the bigger an impact we’ll have. Sell your soul no longer! We think that’s a pretty great perk, but we don’t stop there…
If you have a great idea, we’ll do everything we can to make it happen. This is the kind of role that will be hard to find anywhere else: you’ll work with an incredible bunch of passionate people to grow a fast-paced startup at a crucial point in its trajectory.
The job is also super flexible, something we’re working hard to hold onto even as we grow really quickly. We started the business remotely, and now have hubs in 4 cities around the world. Until the WFH "new normal" took effect, the LA creative team spent three days in our Downtown office, and two days working from home. We plan to pick this schedule back up once it’s safe to do so! And while we don’t have a Friday drinks cart (yet), you will get free toilet paper. A lot of it. And nothing beats that.
Lastly, you get to say the word ‘crap’ more than in any other job. Guaranteed.
Salary
This depends on your experience but just because we’re a social enterprise doesn’t mean you’ll get paid peanuts. Think chocolate-covered macadamia nuts with some extra perks thrown in. In other words, we pay competitively and are determined to make this the best job you'll ever have!
Who Gives A Crap also provides 4 weeks paid annual vacation (yay!), flexibility to take extra unpaid leave, private health insurance coverage, generous maternity/paternity leave and a whole lot of other stuff.