Content Writer

Guild is hiring a Writer & AI Prompter to be a key member of the Academy Customer Team—whose collective aim is to deliver exceptional and seamless customer and learner experiences over the life of the Academy. This role will work closely with learning designers, producers, editors to deliver exceptional service, inspire strong engagement, and contribute to Guild’s overall growth and profitability.

The Academy Content Writer supports the creation of high-quality Guild Academy content. They are responsible for digesting client materials and quickly capturing a client and company voice. They own the written portions of our learning content—ensuring they meet learning needs, client voice/style/tone and adhere to our proprietary learning design approach. They absorb client context and business needs at a macro and micro level and enjoy translating those into learner facing written elements that surprise, inspire and engage learners far beyond what traditional e-learning may do. They are comfortable working directly with client stakeholders, as needed, especially as it relates to understanding client voice at the start of a project and during our feedback process. 

Key Responsibilities

• Research clients and synthesize client materials (including client resources, relevant interviews and design calls) to deeply understand and absorb client voice, tone, style, vocabulary and overall culture in order to translate those elements into written elements of our learning programs
• Understand client and learner needs and how the written elements will interact with other content elements in order to bring the learning experience to life for learners in line with client needs
• Write clear, engaging content that inspires learners, explains complex ideas simply, and contributes to business/learner outcomes (using defined metrics and feedback to iterate)
• Own assigned deliverables end-to-end within a Program: gather inputs, draft, revise, route for review, and coordinate dependencies (e.g., video needs, SME notes, learning design)
• Use AI tools responsibly within established guardrails; apply approved prompts/templates, document usage, and flag quality or confidentiality concerns
• Support client interactions: join select meetings with a senior partner, capture requirements/nuances, and present drafts when appropriate
• Edit and proof: perform line/copyedits on peer work, as needed; act as a second set of eyes on high-visibility assets before final editorial review
• Follow processes: maintain documents, version control, and metadata to enable easy updates and clear adherence to team processes and organization
• Project manage your work: proactively estimate needs, meet deadlines, surface blockers early, and track task completion
• Collaborate cross-functionally across the Academy team to align on process, scope, voice, and learner experience
• Learn and improve the craft: contribute to the continued improvement of processes, workflows and content

Experience & Qualifications

• 2-4+ years professional writing/editing experience (or equivalent portfolio) across varied subjects and audiences demonstrating an ability to write sharp, straightforward, compelling copy
• Strong fundamentals in structure, clarity, tone, and copyediting within a production workflow
• Familiarity with general business concepts, models, and org functions (e.g., HR, sales, marketing, CPG, retail, B2B)
• Willingness to spend time self-educating on more technical or specialized business knowledge
• Comfortable managing multiple deadlines, taking feedback, and working independently in a fast-paced environment with occasionally unpredictable pace of work
• Experience using AI-assisted writing tools under guidelines
• Experience designing and training AI-assisted writing tools to mimic specific voice and client needs a plus 
• Exposure to learning design, learning and development, and UX writing is a plus

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $85,000 - $110,000 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.

Posting Date:

*This role will stay open for a minimum of 3 days.