Compliance & Support Analyst

About Slash
Slash is a financial platform built for high-spend businesses, offering charge cards, treasury, and crypto products with seamless onboarding, powerful automation, and unmatched customer support. We’re growing fast and are looking for sharp, detail-oriented Compliance & Support Analysts to join our team.

The Role
As a Compliance & Support Analyst, you will play a dual role in ensuring our customers have an excellent experience while maintaining the highest standards of compliance with our banking partners and regulatory requirements.

You will:

• Handle compliance operations: Review applications for our charge card, treasury, and crypto products (KYB/KYC).
  

• Conduct transaction monitoring and respond to RFIs from our banking partners.
  

• Document and automate compliance processes where possible.
  

• Provide cross-coverage on multiple compliance workflows (Disputes, KYB) to ensure redundancy.
  

• Conduct customer support: Serve as a first point of contact for customer questions via phone, email, and Intercom.
  

• Troubleshoot account issues, guide customers through onboarding, and resolve inquiries efficiently.
  

What You’ll Work On

• Reviewing new customer onboarding for compliance and accuracy.
  

• Performing transaction reviews and escalating suspicious activity.
  

• Collaborating with the compliance team to automate manual processes.
  

• Partnering with our banking partners on information requests.
  

• Managing inbound support tickets and calls with professionalism and empathy.
  

What We’re Looking For

• 1–3+ years of experience in financial services, compliance operations, risk operations, or customer support.
  

• Strong attention to detail and excellent written/verbal communication skills.
  

• Comfortable handling sensitive information and exercising discretion.
  

• Ability to work independently, prioritize tasks, and meet deadlines.
  

• Experience with Intercom, Zendesk, or similar tools a plus.
  

• Familiarity with AML, KYB/KYC, or transaction monitoring preferred but not required (we’ll train you).
  

Why Join Slash

• Be part of a fast-growing fintech startup disrupting business finance.
  

• Work closely with compliance leadership to develop in-demand skills in AML and risk operations.
  

• Opportunity to grow into high-impact compliance roles as we scale.
  

• Collaborative, remote-friendly culture with a focus on execution.