Job Summary:
Responsible for supporting Neumo's compliance program, including submerchant onboarding and due diligence, transaction monitoring, compliance operations, vendor oversight, and compliance reporting.
Duties and Responsibilities:
- Conduct KYB reviews of government entity submerchants.
- Review onboarding documentation for completeness and accuracy.
- Perform sanctions and watchlist screening reviews.
- Assist with risk assessments and underwriting support.
- Review and investigate transaction monitoring alerts.
- Escalate potentially suspicious activity to compliance management.
- Document investigative findings and case outcomes.
- Maintain monitoring records and supporting evidence.
- Support complaint management and resolution tracking.
- Maintain compliance records and reporting.
- Assist with regulatory and sponsor bank requests.
- Coordinate compliance-related audits and examinations.
- Support policy and procedure maintenance.
- Track vendor due diligence and ongoing review requirements.
- Maintain vendor compliance documentation.
- Coordinate periodic vendor assessments.
- Prepare compliance reporting and management dashboards.
- Track key compliance performance indicators.
- Assist with board and management reporting.
- Perform other duties as assigned.
Education and Experience:
- Bachelor's degree preferred, or the equivalent amount of related experience.
- Prior experience in BSA/AML, KYB/KYC, underwriting, or payments compliance preferred.
Knowledge, Skills and Abilities:
- Working knowledge of sanctions screening, transaction monitoring, and merchant underwriting practices.
- A moderate knowledge of Microsoft Office Suite.
- Excellent verbal and written communications skills.
- A moderate degree of analysis, creativity, and critical thinking skills.
- Ability to manage confidential and sensitive information with discretion.
- Demonstrate the principles of good customer service to all customers and colleagues.
- Demonstrate compliance with all company policies and/or regulations.
Work Environment:
- The noise level in the work environment is usually moderate as the employee works in an open-floor office environment, in an individual workstation, using a telephone and computer.
- Employees are required to work evenings and weekends, as necessary.
Physical Demands:
- Must be able to remain seated for extended periods, work at the computer several hours a day, five days a week.
- Regular use of a computer and other office machinery, such as printers and copy machines.
- Occasional movement around the office.
- Frequent communication via telephone.
Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.
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