Community Relations Representative

CityLaguna NiguelStateCaliforniaJob LocationOCC 535 The Palms at Laguna NiguelPosition TypeRegular

Job Objectives: The Community Relations Representative is responsible for providing an excellent customer service experience throughout the resident journey at Essex.

ESSENTIAL JOB FUNCTIONS:

- Promotes excellent customer experience by having positive interactions with the residents

- Assists with move-in and move-out processes

- Manages resident documents and additional paperwork as needed

- Handles resident inquiries and concerns to ensure their issues or questions are adequately addressed

- Maintains high customer satisfaction scores by ensuring the residents are treated with care

QUALIFICATIONS:

- High school diploma or equivalent required, college degree preferred

- Excellent customer service skills and a desire to help people

- A minimum 1 year of customer service experience preferred

- Good organizational and time management skills

- Ability to read and write English; speak English and understand spoken English

- Ability to utilize a personal smart device for apps related to property operations and communication

- Knowledge of Microsoft Suite and property management software

All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

The pay range for this position is $23.08 - $32.69 per hour. New hires generally start between $23.08 - $28.37 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.

This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.