Community Programs & Education Lead

Job Title: Community Programs & Education Lead

Location: Remote (US)

About Creatopy

Creatopy is an exponentially growing, venture-backed startup transforming how marketers create and publish ad campaigns. Our AI-powered platform helps brands and agencies scale high-quality, on-brand ads faster and more efficiently than ever. Unlike bloated enterprise software or fragmented AI tools, Creatopy streamlines the process—from design to deployment—driving better performance and higher ROI. Trusted by brands like AstraZeneca, NASCAR, and The Economist, we’re helping to eliminate friction in the campaign process so that marketers can move at the speed of relevance. Find out how at www.creatopy.com.

What We’re Looking For:

We are looking for a strategic yet hands-on operator to drive customer education and community programs at Creatopy. This is an individual contributor role reporting to the Head of CX, with the opportunity to grow into a leadership position as our programs scale.

What you’ll do

• Build and execute our customer education strategy and programming, including tutorials, webinars, guides, and a modern Learning Hub/Academy. 
• Create and host tutorials, enablement content, and webinars — getting hands-on with Creatopy to educate and inspire customers.
• Design and run community programs — groups, meetups, advocacy cohorts, and peer-to-peer engagement.
• Partner cross-functionally with CX, Marketing, and Product to amplify product adoption, retention, and advocacy.
• Track and report on success metrics for community and education initiatives (e.g., engagement, activation, time to value, retention impact).
• Establish repeatable processes for content, program calendars, and community operations.
• Experiment with new formats (e.g., customer advisory boards, workflow exchanges, localized meetups).

What You Bring To The Table:

• 5+ years of experience in Customer Education or Scaled Community.
• Experience in SaaS, B2B marketing, or community-led growth.
  
• Proven ability to build and scale customer-facing programs (education content, advocacy programs, user groups, or communities).
• Comfortable creating tutorials, hosting sessions, and directly using the product to educate customers.
• Strong ops and program management skills — able to design systems, processes, and reporting.
• Excellent communication and storytelling skills, with the ability to engage diverse customer audiences.
• Experience with community platforms and education tools. You’re comfortable using Gradual, Circle, Discourse, or Gainsight to design and run community programs, and you know how to leverage these tools for enablement and customer education. 

What We Offer:

• Massive potential: Exponentially growing business in hot AI and adtech space
• Grow with Us: Exceptional learning opportunities
• Rewarding your efforts: Competitive salary and stock options
• Thrive & vibe: Dynamic and supportive work environment

Acknowledgement:

By submitting your application, you acknowledge that we will process your personal information as described in Creatopy's Candidate Privacy Notice.