Community Manager

Kajabi is in the middle of a once-in-a-decade transformation.

After fifteen years, our founders returned to rebuild Kajabi with the same speed, hunger, and grit that sparked the original movement. We’re not a corporate SaaS company trying to play it safe — we’re a team of builders rewriting the future of the expert economy.

Millions of people around the world rely on Kajabi to share what they know and change lives because of it. Our Heroes aren’t “customers”… they’re everyday entrepreneurs using Kajabi to build freedom for themselves and impact for others.

If you want to be part of a company moving fast, raising the bar, and building something that actually matters — welcome in.

We are seeking a proactive and empathetic Community Manager to be the face and voice of our online community and feedback portal. This role ensures these spaces remain trusted sources of education, inspiration, and transparent product communication. The primary focus is on shaping the tone, engagement, and value of the community and feedback portal before issues arise to empower, educate, and connect Kajabi’s customers (aka Heroes). This role will report to the Director, CX Knowledge & Operations. 

As the Community Manager, you will develop and execute a proactive engagement and content strategy that promotes the health, growth, and value of the community and feedback ecosystem.

• Content & Engagement Strategy
• Build and maintain a consistent content calendar including product announcements, educational content, Hero spotlights, behind-the-scenes updates, success prompts, and more.
• Maintain a cadence of posts that keep Heroes informed, encouraged, and connected.
• Celebrate and elevate Hero voices by highlighting helpful contributions and promoting peer-to-peer support.
• Feedback Portal & Feature Communication
• Own the end-to-end messaging process for feature launches in partnership with Product Marketing, Support, Content & Education, and Product teams.
• Draft and publish announcements and changelog entries that clearly explain what’s new, why it matters, how it works, and where to get help.
• Monitor the community and feedback portal daily to track sentiment, clarify questions, and identify areas for education.
• Conduct focused monitoring within 48 hours of product updates to proactively identify friction points or common questions.
• Community Programming & Activation
• Develop programming that increases engagement and connection, such as AMAs, themed monthly discussions, and small-group initiatives.
• Introduce structural community improvements (e.g., onboarding flows, topic tagging, recognition programs) that support long-term health.
• Voice of Customer (VoC) Insights & Reporting
• Maintain VoC feedback loops that synthesize trends from posts, comments, sentiment spikes, and Hero conversations.
• Deliver insights to Product and CX partners to help influence roadmaps, documentation needs, and customer-facing improvements.
• Track and report on community health metrics, engagement patterns, and performance.
• Moderation Leadership
• Oversee the reactive moderation team to ensure timely responses, consistent guideline enforcement, and appropriate triage to Support or Product.
• Ensure the community remains a safe, respectful, and inclusive environment.
• Tone & Voice Ownership
• Act as a brand steward by ensuring all communications are warm, human, factual, and transparent.
• Acknowledge limitations honestly and help guide Heroes with empathy and clarity.

• 5+ years of experience in online community management, VoC programs, digital forums, or similar environments.
• Bachelor's degree in Communications, Public Relations, or a related field.
• Excellent written and verbal communication skills.  
• Proficiency in community platforms, moderation tools, and feedback management tools. 
• Ability to work independently and as part of a team.
• Strong organizational and project management skills.
• Experience with data analytics and reporting.
• Experience in a software or technology company.
• Strong technical acumen and ability to learn product features deeply.

• Competitive full-time salary + bonus + equity eligibility
• Full medical, dental, and vision (company-paid for you + family)
• 401(k) with 6% match
• Flexible PTO
• Fitness + wellness perks
• Mental health resources
• In-office lunches, collaboration days, and leadership growth opportunities

For this role, we expect regular onsite presence at our Newport Beach, CA office 3 days per week .

If you’re not currently located in Newport Beach, CA , we’re glad to provide relocation support for strong candidates who want to join us in person

At Kajabi we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

US based applicants only.

$85,500-$114,000 + bonus

Sound like a good fit for you? Click apply, below!

Kajabi LLC  is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other basis protected by applicable law.