Community Manager

We're looking for a Community Manager to help lead Lansweeper's transformation from a support forum into a career-building, collaboration, and inspiration hub - where IT professionals connect, share experiences, and inspire one another to use Lansweeper to solve real business challenges.
This isn't a role about managing tickets or moderating Q&A.
It's about creating spaces, stories, and recognition that bring Technology Asset Intelligence (TAI) to life - helping customers, partners, and experts learn from one another and shape how Lansweeper is used across the industry.
You'll join the Ecosystem team, working closely with Product, Product Marketing, and Customer Success to grow a community that reflects our purpose: making IT intelligent through collaboration, recognition, and shared innovation.
Your Mission

• Redefine the Lansweeper Community's purpose around collaboration, recognition, and inspiration.

• Shift engagement from troubleshooting toward peer learning and storytelling.

• Launch early programs (office hours, showcases, recognition pilots) that highlight how IT pros use Lansweeper to solve real-world problems.

• Support the rollout of the new community platform (Community 2.0) and prepare for the 2026 Roadshow and certification programs.

Key Challenges

• Changing community habits from support to collaboration and storytelling.

• Balancing operational discipline (moderation, analytics, governance) with creative program design and authentic engagement.

• Engaging a technical audience while ensuring the community stays focused on inspiration and application, not troubleshooting.

• Connecting internal teams and partners around community-driven outcomes and success stories.

Key Responsibilities

• Lead the Evolution from Support to Inspiration: Deliver the community transformation roadmap - from support forum to collaboration hub.
• Drive Recognition and Engagement : Co-design and manage Recognition and Certification programs for top contributors.
• Strengthen Collaboration Across the Ecosystem: Partner with Product, Marketing, and CS teams to amplify community-driven solutions. Engage partners and ISVs in events, programs, and collaborative initiatives.
• Manage Operations and Insights: Track community health, engagement, and recognition impact.

Key Requirements:

• Proven experience managing or growing builder or developer communities (not support forums).

• Deep understanding of community engagement metrics, governance, and content programming.

• Hands-on experience with Salesforce Community / Experience Cloud or similar enterprise platforms.

• Creative and strategic thinker with ecosystem mindset.

• Collaborative selfstarter who thrives in crossfunctional environments.

Nice to haves:

• Background in SaaS, technology ecosystems, or marketplace communities.

• Strong communication and storytelling skills to engage technical and nontechnical audiences.

• Knowledge of community analytics, gamification, or ambassador programs.

Why you'll love it here
A chance to shape the growth story of a rapidly scaling SaaS company.
High visibility and ownership in a global role.
Competitive compensation, benefits, and development opportunities.
A collaborative, hybrid environment in our Northwest Austin office (near the Arboretum area).