Community Manager

About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
 

Apply today to help us achieve our mission.

Community Manager Position Summary:

Delinea’s Customer Community plays an integral role in supporting customers’ success at scale. It is available to every Delinea customer and centralizes peer learning, best practice guidance, on-demand demos, communications, and customer events. It also serves as the backbone for content related to customers’ journey, from onboarding through renewal.

The Community Manager role will engage community members, facilitate conversations and QA, develop, manage, and organize content, and facilitate community events and communications to help customer admins optimize their organizations’ use of the Delinea platform and build strong, sticking relationships.

This individual contributor role is ideal for a cross-functionally minded, collaborative professional looking to grow their skills in communications, content, customer education, marketing, and/or customer success.

What You’ll Do:

• Engage with customers in the Delinea community forum through posting, responding, campaigns, and gamification.

• Collaborate with cross-functional SMEs to create and execute a content calendar that helps customers unlock the value of their Delinea solution.

• Support customer events including virtual office hours, roundtables, webinars, and occasional in person user groups.

• Produce Delinea’s monthly customer newsletter.

• Day-to-day management of Delinea’s Secret Society community site (powered by Gainsight): user management, analytics, and integration with Delinea’s CRM.

What You'll Bring:

• 2-4 years related experience in Community Management, Customer Success, Customer Marketing, or similar.

• BA degree or equivalent

• Great written and in-person communication a must!

• Comfortable organizing and facilitating customer meetings and small events

• Experience with product communications, customer communications, and customer storytelling/advocacy

• Experience with SaaS, community platforms, and CRMs a plus

Delinea Culture & Benefits:

Why work at Delinea?

• We’re passionate problem-solvers doing our part to make the world a safer place.

• We invest in people who are smart, self-motivated, and collaborative.

• What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, generous discretionary time off (DTO), and paid company holidays. We support all families with paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.