Community Manager RPG Gaming

Mutiny is Trailer Park Group’s integrated creative agency focused solely on video game marketing. Deep audience insights anchor it, as do integrated creative thinking and proprietary data and strategy—all backed by Trailer Park Group’s entertainment marketing resources on a global scale.

ABOUT THE JOB

We seek a social Community Manager to support the Mutiny team, working on behalf of one of the world's most influential gaming companies. This role will be focused on supporting the agency and client teams in the day-to-day operations for our clients’ owned and operated social media accounts. You will lead the management and deployment of all assets filtering through the internal teams and publishing to our clients’ channels. You will also support the team on social reactive opportunities, reporting, and admin as needed. This position requires impeccable attention to detail, excellent communication skills, and a collaborative mindset when partnering with clients, team members, key stakeholders, and senior managers.

IMPORTANT CALL-OUTS

• Candidates must have FPS gaming experience and a strong interest in the gaming space
• Previous employment as a social media community manager for a gaming or integrated marketing agency preferred
• Social listening experience is absolutely required
• Candidates must reside on the West Coast of the United States

WHAT YOU WILL DO

• Content Deployment & Publishing
  • Manage the deployment and publishing of content across all social media platforms.
  • Partner with lead CMs and the Account team to ensure final assets are deployed correctly and on schedule.
  • Supportive of UGC amplification and reactive opportunities; scouting, prepping creative presentations, and compiling qualitative community sentiment data.

• Asset Management
  • Maintains organization of all creative assets on the team’s internal servers and drives.
  • Ability to QA assets and copy before reviews/final delivery.
  • Share final assets and post copy to the publishing tracker and regional teams once approved by client.
  • Partner with the Account team to update asset status, latest creative, and flags to consider on the publishing tracker.

• Social Listening & Reporting Support
  • Supports lead CM and Data Analyst with community sentiment analysis and conversation themes for reporting, including positive, neutral, and negative sentiment, common community FAQs, and screenshots of community conversations.
  • Monitor social channels daily for general gaming trends and cultural conversations, reporting back to your internal team with suggestions on how to tailor social strategy to the social climate.
  • Monitor competitors, partners, and well-known creators for opportunities to engage or amplify.

ABOUT YOU

• • 1-3 years of experience in supporting a Brand’s social media account
  • 1-3 years of community management experience, specifically deploying, scheduling, and managing a scheduling tool.
  • Experience using and managing scheduling, deployment, and inbound comms within Sprinklr or a similar publishing tool.
  • Hands-on social listening skills
  • You have a love for all things social media and live/breathe gaming

WORKING AT TRAILER PARK GROUP and MUTINY

Great work is only possible with great people. We want to find people who believe in our mission, vision, and values and feel inspired to grow while they’re here. 
OUR PEOPLE AND CULTURE

We strive to create an inclusive culture that empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and bring creativity and innovation to everything we do. We want Trailer Park Group to be one of the most rewarding places you will ever work. 
WHAT WE OFFER
At Trailer Park Group (Trailer Park, Art Machine, Mirada Studios, Mutiny, MXW, White Turtle Studios, and Dark Burn Creative) we want to improve the state of our world. Each of us is responsible for driving equality and inclusion in our communities and workplace. We are committed to hiring and retaining a diverse workforce. We view everyone as an individual and understand that inclusion is more than just diversity – it’s about belonging. We celebrate that everyone is unique, which makes us so good at what we do. We pride ourselves on being a company that embraces difference and represents our global clients.

We can't wait to learn more about you.  Apply today!

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