Community Management Specialist

About Fuel Cycle:

Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights — fast, flexible, and fully integrated. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale. With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed.

Why work at Fuel Cycle?

Join a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact. Whether you’re based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you’ll help shape the future of decision intelligence for some of the world’s most iconic brands.

Overview:

The Community Management Specialist is responsible for executing all assigned tasks related to audience recruitment, rewards and incentives, member engagement and audience operations/administration. Projects will be deployed by Audience Experience Strategists or Managers. Audience Experience Specialists may have a small book of business as determined by the Audience Experience Strategist.

This position follows a hybrid work model and is based out of our Los Angeles HQ, with an on-site presence required 4 days/week.

Key Responsibilities:

Customer & Account Management

• Manages the bulk of customer management task execution and owns full audience experience for a portion of the vertical’s book of business.

• Account Management: Owns full audience experience for an assigned set of accounts.

• Manages all replicable and scalable audience experience tasks.

Consultation & Execution

• Consults with customers on services related to audience recruitment, rewards, incentives, engagement, and operations.

• Executes all projects and tasks assigned by Audience Experience Strategists or Managers.

Quality Assurance

• Provides quality checks on all customer deliverables.

Project Management

• Maintains project timelines and clear communication with customers.

Your Success Metrics:

Community/Panel is developed/recruited and maintained to meet customer research needs.

• Regular consultation with customer and account team to understand, identify and recruit appropriate audience targets based on customer research goals.

• Member data is 100% accurate and regularly validated for all communities in your portfolio.

User life cycles are measured to better understand user lifetime values.

• Participant ROI is evaluated on a quarterly basis to analyze customer budgets and savings.

• Recruitment frequencies and methods are evaluated on a quarterly basis to understand effectiveness and trends.

• Periods of time with less or no research are supplemented with non-research or secondary research activities.

• Rewards/incentives – if applicable – are monitored for success on a monthly basis.

• Analyze industry/audience trends to ensure content is relevant and interesting.

100% compliance of audience experience hours for all communities in your portfolio.

• Over-utilization or under-utilization of hours leads to an upsell or strategic evaluation with Account Directors.

• All projects/workspaces in Asana are accurate and setup properly.

• All hours that are purchased by customers are used in full each month.

• All hours are logged weekly for accurate and up to date reporting.

Who you’ll work with?

• Implementation Manager

• Director of Training & Enablement

• Account Directors

• Strategic Research Leads

Core Skills & Competencies:

• Audience Experience: Experience in managing online participant spaces such as communities, panels or large forums, understanding member dynamics, and fostering engagement.

• Data Analysis: Skilled at interpreting audience experience KPIs, trends, and performance metrics.

• Strategic Thinking: Keen eye and attention to detail. Ability to develop action plans based on data insights to enhance audience experience success.

• Customer Relationship Management: Ensures customer satisfaction through effective communication and value delivery.

• Service Level Compliance: Ensures service hours are logged accurately and meet contractual requirements.

What you’ll bring:

• Education: Bachelor’s degree in a relevant field.

• Experience: 1-2 years managing audience experience or an equivalent role in a B2B customer-facing capacity.

• Detail-Oriented: Detail-oriented team members with an eye towards execution and efficiency.

• Team Player: Strong team player with excellent collaboration skills.

• Multi-Tasking: Strong multi-tasker with excellent prioritization skills.

• Customer Focus: Focused on high-quality customer service and deliverables.

• Analytical Skills: Proficient in data analysis and reporting.

• Communication: Excellent verbal and written communication skills.

• Adaptability: Can handle diverse audience needs and challenges.

• Problem-Solving: Effective at addressing complex audience experience issues.

• Empathy: Understands audience perspectives and needs.

• Organizational Skills: Manages multiple accounts efficiently.

Preferred, but Not Required

• Experience in Microsoft Office

Benefits & Perks:

Fuel Cycle is committed to supporting the well-being, flexibility, and growth of our team. We offer a competitive and inclusive benefits package that includes:

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans

• 401(k) with Company Match: Plan for your future with our retirement savings program

• Equity Purchase Option: Participate in Fuel Cycle’s long-term success

• Flexible Work Schedule: Empowering you to balance life and work

• Generous Time Off:

  • 15 vacation days and 7 sick days per year

  • 12 company holidays

  • 4 floating holidays/recharge days to rest or celebrate what matters to you

• Paid Parental Leave: Time to bond with your growing family

• Monthly Internet & Phone Stipend: Support for remote work setup

• Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), and more

• Team Connection Perks:

  • Weekly community lunches, refreshments, and snacks at our LA & NY headquarters

  • Pet-friendly office environments

Compensation Overview:

The expected starting salary range for this position is $65,000 - $75,000. This range represents the typical starting compensation offered to candidates hired into this role. Final base salary will be determined based on a variety of factors, including location, work experience, skills, knowledge, education, and certifications.

In addition to base salary, this role is eligible for a 4% discretionary (or OTE) bonus compensation, and may include an equity grant or purchase option. These components make up your total compensation package, which will be reviewed in greater detail during your initial recruiter conversation.

Commitment to Diversity, Equity, and Equal Opportunity:

At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture. We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair, transparent, and free from bias. We value the unique perspectives and contributions of each team member, knowing that this diverse range of experiences strengthens our team. Fuel Cycle stands firmly against discrimination based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.

Fuel Cycle is an equal opportunity employer and fully comply with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified applicants and employees with disabilities, as needed, to enable them to perform the essential functions of their job and participate in the application and interview process. If you require accommodations during any part of the application process, please contact us at [email protected] to discuss your needs.

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