Commissions Manager

Kiavi is one of the nation’s largest private lenders to residential real estate investors (REIs). We harness the power of data & technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses. 

Formerly known as LendingHome, we’re committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country.

Combining our technology and industry expertise, Kiavi has grown to a team of over 400 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company’s Most Innovative Companies, and many more. 

• Loans Funded: $27 billion in loans funded
• Homes financed: 100,000+ projects funded for our customers across the country
• Geography: 45 states + D.C. where we lend to REIs so they can revitalize neighborhoods
• Employees: Over 450 employees with competitive benefits and perks

This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them. 

We are seeking a highly analytical and detail-oriented Commissions Manager to join our team. This role is crucial for ensuring accurate and timely commission payouts, maintaining robust documentation, and contributing strategically to the design and effectiveness of our compensation plans. The ideal candidate will possess a strong understanding of sales compensation, excellent analytical skills, and the ability to collaborate cross-functionally and work with senior leadership.

Responsibilities:

• Commission Calculation & Processing:
• Accurately calculate and process monthly commissions for all commission-eligible roles across the organization (roles in Sales, Operations, Servicing, QA), ensuring adherence to established compensation plans and policies.
• Validate sales data, resolve discrepancies, and ensure data integrity for commission calculations.
• Communicate monthly commission payouts to management for review and comment, and address questions from employees or management regarding commission calculations
• Documentation & Administration:
• Maintain comprehensive and up-to-date documentation for all commission plans, policies, processes, and historical payouts.
• Administer and manage the commission platform, Spiff, including system configuration, data uploads, calculations, and troubleshooting.
• Manage user access to the commission platform and facilitate the distribution of relevant commission documents to stakeholders.
• Compensation Plan Design & Analysis:
• Proactively identify and drive opportunities for improvement in commission plan design based on performance data and business objectives. This role is critical in driving alignment between comp plans and business outcomes and internal equity between plans 
• Collaborate closely with Sales and Operations management and the Commission Review Committee on proposals for compensation plan design changes
• Conduct in-depth modeling and scenario analysis to assess the financial impact and effectiveness of proposed compensation plan adjustments.
• Performance Monitoring & Review:
• Regularly review and analyze commission payouts against plan design to assess effectiveness and identify trends.
• Evaluate internal equity, payout ratios, and other key compensation metrics to ensure fair and competitive sales compensation.
• Cross-functional Collaboration & Meetings:
• Lead and facilitate Quarterly Commission Review meetings with the Commission Review Committee and management to discuss performance, review plan effectiveness, and propose future adjustments.
• Serve as a subject matter expert for commission-related inquiries, providing support and guidance to sales teams and other departments.
• Plan, execute, and support on commission related or adjacent projects as needed

Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• At least 5+ years of experience in commission analysis, sales operations, or incentive compensation analysis
• Demonstrated experience in commission or incentive compensation plan design, with demonstrated success aligning sales- and incentive compensation plan to business outcomes  
• Proficiency in commission management software (Spiff preferred but not required)
• Ability to read and write SQL
• Advanced Excel skills, including pivot tables, VLOOKUPs, and complex formulas.
• A strong work ethic, meticulous attention to detail, strong analytical / problem-solving abilities and a proactive mindset are essential for this role. If you prefer to only follow instructions without actively seeking improvements or identifying opportunities for greater efficiency, this may not be the right fit for you.
• Excellent communication and interpersonal skills, with the ability to present complex information clearly and concisely.
• Ability to work independently and collaboratively in a fast-paced environment.
• Understanding of sales processes and compensation best practices.

Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is 100K to 150K + 10% bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus, equity, or benefits.

Benefits and Perks 

• Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost.
• Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $500 for individual coverage and $1,000 for dependents.
• Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&D insurance, with coverage at 1x annual salary.
• Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, trainings, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation.
• Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager.
• Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers.
• 401(k) & Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $6,000 (whichever is less). All employer contributions are immediately vested.

Protect yourself from recruitment scams:

• If you are offered an interview or a role with Kiavi, this will be communicated with you through email, via an official email address ending in @kiavi.com or @lendinghome.com. 
• You will never be asked for payments of any kind during the process.
• We also never communicate with candidates via Whatsapp at any point during the recruitment process. 
• We won’t ask for personal information or data via text message. If you have any concerns regarding how genuine a text message is, please contact your recruiter.
• You can find our official Kiavi careers page here. We advise you to check that the page details and website addresses match if you have any concerns.