Commercial Support Manager - Key Accounts

This position is responsible for managing, directing, coaching, mentoring, and leading a team of Key Account Specialists to achieve business growth and meet profitability targets of Brenntag North America Key Accounts Program. The Team Lead will also be responsible for training team members on all processes, tools, and Brenntag systems to create center of excellence for key accounts. This role will require a highly motivated individual who builds trust, builds effective teams, drives vision and purpose, ensures accountability, optimizes processes and communicates effectively.

• Exceed budget goals and objectives and execute on business strategies. Responsible for providing regular communication, direction, and guidance on daily/monthly activities to execute with excellence.
• Establish culture of high performance, sales and commercial excellence, ownership and accountability with assigned team. Holds team accountable to achieve goals and strategies through clear commercial objectives, setting priorities, and the ongoing review of corresponding performance indicators via monthly Brenntag Way.
• Facilitate achievement, strong performance and the continuous personal development of their team through performance management, skills assessment, monthly and annual reviews, training and development.
• Drive commercial excellence execution with assigned team including a strong focus on ASP, GP%, and GP/lb (SPM) goals. Responsible for achieving these goals by monitoring customer sales, profit, and volume performance against budget, investigate variances and implement corrective action(s) to ensure achievement, improve and maximize sales and profitability.
• Responsible for team’s management and execution of RFQ’s and Spot Quotes with increased success rate to maintain existing and grow new business.
• Support KAS team to assure meeting ADP/ADL business goals to improve WC for the business.
• Support the KAS team to provide solutions to customer requests, issues, and inquiries to assure service excellence. Network across the organization with Sales, CS, Credit, Quality and Industry /Product Managers to effectively and efficiently develop and provide solutions to resolve customer issues or challenges.
• Develop and enhance customer relationships to assist with the development and execution of the strategies and growth plans to service our key customers by making joint calls with KAEs and/or business managers.
• Create and implement ideas for process improvement to increase business efficiency and continuous improvement.
• Responsible for training on all existing and new processes and tools including Qlik, Salesforce, Brenntag Connect, BUS and Automated Pricing Tool.
• Ensures compliance with all company policies and all regulatory agencies, including but not limited to: Brenntag Code of Business Conduct & Ethics, Antitrust Compliance Policy, Confidentiality Agreement, DOL, EEOC etc.
• Supports the vision and mission of the company.

Skills

• Drives vision and purpose
• Builds effective teams, instills trust, ensures accountability
• Resourceful, optimizes work processes, plans and aligns
• Interpersonal and tech savvy
• Strong team player, with high work ethic, eager to learn and contribute
• Results driven with strong business acumen, strategically minded
• Self-motivated with attention to detail
• Problem solving ability focused on excellent customer service
• Strong ability to manage complexity and change in a dynamic environment
• Proactive with good time management skills
• Excellent communication, organization, and presentation skills
• Abilty to build enduring relationships with customers and colleagues
• Advanced skills for Excel, Word, Power Point, SharePoint
• Regular, predictable attendance
• Travel expectations: 20-30%

• Bachelor’s Degree required
• Master’s degree preferred
• 5+ years of working experience in B2B
• Working experience in the chemical industry is an advantage
• Working experience in customer service, sales, marketing, and/or purchasing is an advantage

• We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
• Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
• Paid parental leave
• Education assistance program
• Employee assistance program
• Various healthcare plan options as well as 401(k)​

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at [email protected] (phone, tty, fax, email, etc.).

Brenntag North America, Inc. and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States.  For more information, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.