Commercial Operations Program Manager

About us:

At Articul8 AI, we relentlessly pursue excellence and create exceptional AI products that exceed customer expectations. We are a team of dedicated individuals who take pride in our work and strive for greatness in every aspect of our business. We believe in using our advantages to make a positive impact on the world and inspiring others to do the same.

Job Description:

We are seeking a highly skilled and driven Commercial Operations Program Manager to join us in shaping the future of Generative Artificial Intelligence (GenAI) and become part of our fast-growing team. You will work closely with cross-functional teams, including sales, marketing, product, and engineering, to ensure smooth execution of commercial strategic programs, drive operational excellence. This role will focus on overseeing the Go-To-Market programs, commercial operations lifecycle, from strategy to execution, ensuring alignment with business goals and delivering measurable outcomes.

The ideal candidate will have a strong technical background, excellent communication skills, and a proven ability to manage multiple programs in a fast-paced environment. They should also have a background in sales or business development and experience working with channel partners.

Key Responsibilities

• Commercial Strategy Execution: Develop, implement, and manage the end-to-end process for commercial programs, ensuring alignment with the company’s strategic goals and objectives.

• Cross-functional Collaboration: Partner with sales, marketing, product, and engineering teams to build integrated plans and frameworks that support go-to-market strategies and drive revenue growth.

• Program Management: Lead and manage high-impact commercial programs, act as primary point of contact ensuring timely delivery, scope alignment, and clear communication across stakeholders.

• Process Optimization: Identify and implement opportunities for process improvements, automation, and scalability within the commercial operations function.

• Data-driven Insights: Develop and track key performance metrics, using data and insights to drive decisions and identify areas for improvement.

• Sales Enablement: Support the sales team with tools, training, and resources to optimize performance and increase deal closure rates.

• Forecasting & Reporting: Collaborate with leadership to create forecasts, track business performance, and provide actionable insights to improve operational efficiency.

• Risk Management: Identify and mitigate risks, resolve conflicts, and remove roadblocks to ensure program success.

Required Qualifications:

• Bachelor’s degree in Software Engineering, Business, Operations, or related field (Master’s preferred).

• 7+ years of experience in program management, or similar roles, with a focus on cloud technologies, SaaS, and/or Generative AI software products.

• Hands on experience with CRM tools (Dynamics 365, HubSpot, Google Analytics etc), program management platforms (JIRA, Confluence etc) and data analytics tools (Tableau, Excel).

• Strong program management and organizational skills, ability to manage and scale complex programs in fast paced environment, and exceptional problem-solving abilities.

• Excellent communication and interpersonal skills, with the ability to influence and build relationships across diverse teams.

• Proven experience collaborating with senior leaders across various departments, strong relationship-building, negotiation, and influencing skills to drive successful outcomes.

Preferred Qualifications:

• Strong understanding of Go-To-Market and Commercial Operations.

• Demonstrated aptitude in balancing multiple programs, deadlines, and allocating time efficiently between short-term objectives and long-term goals.

• Ability to carefully evaluate assumptions, questioning established methodologies, challenging own biases, and maintaining skepticism when interpreting results.

• Proficient in data analysis, with the ability to derive actionable insights to influence decision-making and optimize commercial operations.

• Ability to break down complex problems into manageable components, devising creative solutions, and iteratively refining ideas based on feedback and experimental evidence.

By joining our team, you become part of a community that embraces diversity, inclusiveness, and lifelong learning. We nurture curiosity and creativity, encouraging exploration beyond conventional wisdom. Through mentorship, knowledge exchange, and constructive feedback, we cultivate an environment that supports both personal and professional development.

Your future experience at Articul8 will include continuous learning and growth opportunities as we embark on an exciting journey to disrupt the status quo. If you're excited about joining a team that's passionate about making a difference, we want to hear from you.

If you're ready to join a team that's changing the game, apply now to become a part of the Articul8 team. Join us on this adventure and help shape the future of Generative AI in the enterprise.