Commercial Operations Manager

At Zerigo Health, we’re changing what it means to live with a chronic skin condition. 

Millions of Americans with psoriasis and eczema face a broken system — months-long waits for care, treatments that don’t stick, and costs that spiral out of control. We’re fixing that. Zerigo’s platform combines an FDA-cleared smart home device, AI-driven personalized care plans, and real human support to deliver clinical-grade dermatology care where people actually live — at home. Our results speak for themselves: 88% clinical success rates, 73% treatment adherence, and over $10M in savings generated for every 1,000 members on our platform. 

We’re a fast-growing, mission-driven team at a pivotal moment. We are energized by hard problems, improving things along the way to benefit our members and each other. If you are motivated by meaningful work and the prospect of building something that genuinely improves people’s lives, you’ll fit right in here. 

ABOUT THE ROLE 

The Manager, Commercial Operations is a connective role on Zerigo’s go-to-market team — spanning sales enablement, client implementation, account management support, and commercial analytics. This person ensures that sellers, channel leaders, and customer success partners have the tools, materials, and insights they need to win and retain business. 

This role rewards someone who is equally comfortable in a spreadsheet and a slide deck — one day pulling together pipeline data and performance reporting, the next coordinating an implementation launch or building a client presentation. The ideal candidate moves fluidly between analytical and operational work, thrives in a startup environment, and takes pride in making the people around them more effective. 

CORE DELIVERABLES 

Sales Enablement & Pre-Sales Support 

• Develop, maintain, and continuously improve sales materials including pitch decks, proposals, opportunity assessments, and program overviews for prospective clients.
• Coordinate and support introductory meetings and presentations with prospective clients, ensuring materials and logistics are prepared and aligned with the sales strategy.
• Serve as a central resource for sales enablement content, organizing and managing a library of approved materials accessible to the broader go-to-market team.
• Assist in drafting client communications, preparing background research, and ensuring timely follow-up throughout the sales cycle. 

Implementation & Onboarding Coordination 

• Develop and manage comprehensive implementation plans for new clients, ensuring seamless onboarding and successful launch.
• Quarterback cross-functional implementation workflows, coordinating across clinical, operations, analytics, and client-facing teams to meet launch milestones.
• Act as a point of contact during implementation, proactively addressing issues and escalating as needed to ensure client satisfaction. 

Account Management Enablement 

• Produce standard content and data packages for monthly and quarterly client business reviews, enabling channel leaders and customer success managers to run high-quality client meetings.
• Monitor account performance across the portfolio — tracking utilization, member engagement, and contract KPIs — and surface actionable insights to the team.
• Gather client feedback to inform product improvements and operational enhancements, closing the loop with internal stakeholders. 

Commercial Analytics & Sales Operations 

• Produce data-driven reports and pipeline analyses to support the go-to-market leader, including funnel summaries, opportunity assessments, and performance tracking.
• Lead and facilitate cross-functional deal team approval workflows, ensuring alignment across legal, finance, clinical, and operations prior to deal close.
• Manage the contract and agreement process for new business, including coordinating redlines, tracking contract status, and maintaining documentation in Salesforce.
• Maintain accurate and up-to-date records across CRM and project management platforms to ensure visibility into deal status and pending action items.
• Support the go-to-market leader with preparation for internal and external meetings, including Board presentations, investor updates, and weekly team reviews.
• Identify opportunities to streamline and improve commercial processes, contributing to a more scalable and efficient operation. 

REQUIRED QUALIFICATIONS 

• 5+ years of professional experience in a sales enablement, sales operations, client success, implementation, or go-to-market operations role, preferably in healthcare or a related field.
• Demonstrated ability to develop polished, compelling sales materials and client-facing content independently.
• Strong project management and organizational skills, with experience managing multiple workstreams and deadlines simultaneously.
• Ability to independently pull, analyze, and present data findings to sales leadership in a clear and structured way.
• Experience supporting contract management processes and coordinating cross-functional approvals.
• Proficiency with CRM platforms such as Salesforce, and comfort with tools such as PowerPoint, Word, and Excel.
• Dedication to learning and using AI to enhance your insights and storytelling.
• Excellent written and verbal communication skills, with a high degree of attention to detail.
• Proactive, self-directed work style with a track record of operating effectively in ambiguous, fast-moving environments. 

IDEAL BACKGROUND 

Backgrounds in healthcare consulting, go-to-market operations, or client-facing roles at digital health companies translate especially well to this position. What matters most is comfort building processes from scratch, a bias toward action, and the ability to move seamlessly between data and storytelling in a fast-moving environment. 

Experience navigating the intersection of analytics, sales support, and implementation — and a comfort with building processes from scratch rather than inheriting them — will set candidates apart. Candidates who are strong analytically will excel at building and automating reporting workflows and translating data into operational recommendations. Candidates with deep project management and content experience will stand out through their ability to organize complex processes, produce high-quality materials under tight timelines, and keep cross-functional teams aligned and on track. 

PREFERRED QUALIFICATIONS 

• Early-stage startup experience
• Experience working in a digital health or healthcare services company
• Familiarity with health plan, employer, or health system sales processes
• Experience with Salesforce
• For the analytics-oriented track: experience building dashboards, automated reports, or BI tools; comfort with Excel/Google Sheets modeling and data visualization
• For the content/PM-oriented track: experience managing complex implementation plans and producing board- or executive-level presentation materials 

We want to hear from you! To apply, email [email protected] with "Commercial Operations Manager" in the subject line.