Own the full customer lifecycle for commercial accounts, including implementation, adoption, success planning, renewals, expansion, forecasting, and executive engagement. Partner strategically with customers to drive business impact, identify growth opportunities, resolve renewal risks, track account metrics, and collaborate cross-functionally to improve customer outcomes.
Sales | Salt Lake City, United States | Remote, Remote
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
You will join a team of collaborative CSMs and report to our Manager of Commercial Customer Success. Everyone on the team is here to do more than just be a great CSM. We're all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to-and has influence over-important decision-making at the company.
This is a special opportunity for the right person. At DX, the challenge isn't firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive.
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
Please visit
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
You will join a team of collaborative CSMs and report to our Manager of Commercial Customer Success. Everyone on the team is here to do more than just be a great CSM. We're all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to-and has influence over-important decision-making at the company.
This is a special opportunity for the right person. At DX, the challenge isn't firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive.
- Become a product expert and a master of our customer success process
- Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal
- Create and maintain a customer success plan, tracking success initiatives
- Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress
- Identify and resolve potential renewal challenges to ensure a high renewal rate
- Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows
- Arrange and conduct Executive and C-level services-related discussions according to the account strategy
- Discover opportunities for expansion and growth within accounts by identifying potential use cases where DX can support
- Collaborate closely with all functions of the business to ensure our customers are successful
- Proactively track and report key account metrics to measure success and identify areas for improvement
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
Please visit
Similar Jobs at Atlassian
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Partners with Public Sector sales leadership to improve revenue performance, forecasting, pipeline management, territory and capacity planning, sales processes, reporting, and operational rigor. Supports annual planning, QBRs, compensation tracking, performance insights, change management, and cross-functional initiatives involving Revenue Operations, Analytics, Systems, and Sales Enablement. Identifies workflow improvements and opportunities to apply AI and automation to increase sales productivity and forecast accuracy.
Top Skills:
AIAutomationCapacity ModelingEnterprise SaasPipeline ManagementSales Forecasting
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead adoption of Atlassian’s Teamwork Graph platform by developing positioning, messaging, go-to-market strategy, onboarding programs, enablement, and activation initiatives. Translate complex platform, data, and AI concepts for technical and business audiences, collaborate with Product, Engineering, Sales, and Customer Success, measure adoption analytics, optimize engagement programs, and represent the platform externally.
Top Skills:
AIAtlassian Teamwork Graph
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
The Account Executive will drive enterprise sales for financial services customers across the Americas. The role is remote and involves managing customer relationships and pursuing business opportunities. Specific responsibilities and qualifications are not provided in the available job description.
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
