Commercial Card Business Analyst - Payments - Associate

Job Description
You are excited to utilize your background in Payments and as a trusted sales professional to make an impact. You have found the right team.
As a Supplier Enablement Operations Specialist within the Supplier Experience Team, you will play a key role in supporting suppliers throughout their journey with our internal Commercial Card payment solutions. You will collaborate closely with the supplier recruitment team to facilitate onboarding, provide operational support, and ensure a positive supplier experience. Your responsibilities will include assisting with onboarding processes, addressing supplier inquiries, and working cross-functionally to resolve issues and optimize supplier engagement.
Job Responsibilities

• Collaborate with the supplier recruitment team to support the onboarding of new suppliers into the internal payment solutions program, ensuring a smooth and efficient process.
• Serve as a point of contact for suppliers, addressing operational questions and providing guidance throughout their onboarding and ongoing engagement.
• Assist suppliers in understanding program requirements, benefits, and processes to maximize their experience and adoption of internal payment solutions.
• Coordinate with internal teams to resolve supplier issues, facilitate integration, and continuously improve onboarding workflows.
• Track and report on supplier onboarding activities, engagement metrics, and feedback, providing insights and recommendations for process enhancements.
• Maintain up-to-date knowledge of industry trends, program updates, and best practices to support suppliers effectively.
• Support the achievement of team goals related to supplier onboarding, engagement, and satisfaction.

Required Qualifications, Capabilities, and Skills

• Proven experience in a supplier support, customer service, or operations role, in a phone-based environment.
• Strong communication and interpersonal skills, with the ability to build rapport and provide clear guidance.
• Detail-oriented and organized, with a track record of managing multiple tasks and priorities.
• Experience in the financial services or internal payment solutions industry.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficient in using CRM software and other support tools.

Preferred Qualifications, Capabilities, and Skills

• Experience within payments, financial services, or internal payment solutions industry.
• Working knowledge of Microsoft products such as Excel and Outlook.
• Working knowledge of Salesforce.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.
Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.