Clover Hospitality Onboarding Manager (San Francisco)

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Job Title

What does a successful Clover Hospitality POS Onboarding Manager do?
At Clover Hospitality, a Fiserv company, we are dedicated to helping restaurants thrive in an ever-evolving industry. As a Clover Hospitality POS Onboarding Manager, you will be the face of Clover for new restaurant customers, ensuring they receive a seamless onboarding experience. Through your expertise, you will empower hospitality businesses to streamline operations, deliver exceptional guest experiences, and grow their bottom-line using Clover’s all-in-one solution. You will embody our commitment to innovation, reliability, and a customer-first mindset.

What you will do:

• Lead and manage the full installation of Clover POS systems, including hardware setup, networking configuration, and integration of digital tools.
• Deliver comprehensive, in-person training for restaurant owners, managers, and staff on day-to-day system usage, workflows, and best practices.
• Serve as a trusted partner post-implementation for 30 days, providing follow-up visits, troubleshooting, ongoing training, and support.
• Build deep relationships with restaurant customers to understand their unique operations and business goals.
• Collaborate with Sales reps in your region to coordinate customer outreach and align on customer success strategies.
• Work closely with Support Teams, other Onboarding Managers, and Customer Success Managers to share knowledge and support long-term retention.
• Assist with remote pre/post-install configuration, including menu building, settings, floor plans, and onboarding digital products.
• Act as the voice of the customer by sharing feedback and feature requests with Product Teams.

What you will need to have:

• 3+ years of experience in POS systems, Digital Restaurant Tools, and/or Payment Solutions within a restaurant or hospitality setting.
• 3+ years of experience in leading in-person training sessions for restaurant teams.
• 3+ years of experience troubleshooting networking, hardware, and system setup issues.
• 3+ years of experience in building trust-based relationships with local business owners and their teams.
• Relevant experience in a related field such as restaurant management, or equivalent military experience.

What would be great to have:

• 6+ years of experience with restaurant operations and workflows, including front- and back-of-house dynamics.
• 6+ years of experience in managing multiple installations and customer touchpoints simultaneously.
• 6+ years of experience in managing time-to-processing and improving customer go-live timelines.
• 6+ years of experience in leveraging data to influence customer sentiment scores and improve onboarding outcomes.
• Cisco Certified Network Associate (CCNA) or equivalent certification in networking.

Perks at Work:

• Competitive base salary and performance-based bonuses.
• Comprehensive health, dental, and vision plans.
• Work travel and per diem budgets.
• 401(k) with company match and Employee Stock Purchase Plan.
• Paid parental leave and generous time-off programs.
• Holistic wellness initiatives and mental health resources.
• Employee resource groups for community and support.
• Opportunities for career growth and ongoing professional development.
• Work with a passionate team making a real impact in the hospitality industry.

Important information about this role:

• This role is field-based, requiring travel within your assigned geography (NYC, Miami, San Francisco, Los Angeles, or Chicago) to visit restaurants and support installations.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

Salary Range

These pay ranges apply to employees in Illinois, California and District of Columbia. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

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