Cloud Operations Specialist

Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights.

The Role
The Cloud Operations Specialist is responsible for managing end-to-end deal registration activities across cloud vendor portals to ensure accurate submissions, secure partner incentives, and prevent channel conflict. This role serves as a critical liaison between field sales, channel partners, and internal operations teams, ensuring data integrity, process consistency, and timely resolution of registration issues. The ideal candidate brings strong cloud knowledge, operational discipline, and a customer-service mindset to support evolving cloud sales programs.  

Key Responsibilities 

Deal Registration Management 

• Submit, track, and validate deal registrations in cloud vendor portals to secure partner credits, incentives, and protections. 
• Monitor registration status, approval timelines, and expiration dates to ensure opportunities remain compliant and active. 
• Identify and mitigate potential channel conflicts by ensuring accurate and timely registrations. 

Back Office & Operational Support 

• Respond to inbound requests related to deal registration status, corrections, or re-submissions. 
• Troubleshoot and resolve issues with rejected, delayed, or disputed registrations. 
• Adapt and support deal registration processes as new cloud sales programs, vendors, or partner requirements are introduced. 

Data Integrity & Systems Management 

• Maintain accurate and up-to-date records in Salesforce and vendor portals, including registration status, partner information, and opportunity details. 
• Ensure alignment between Salesforce data and vendor systems to support reporting, forecasting, and audit readiness. 
• Perform regular data quality checks to identify gaps, inconsistencies, or errors. 

Relationship & Stakeholder Management 

• Act as a liaison between field sales teams, channel partners, and internal partner or sales operations teams. 
• Communicate clearly and proactively to resolve registration issues and set expectations on timelines and requirements. 
• Build strong working relationships to enable smooth deal execution and partner satisfaction. 

Process Documentation & Standardization 

• Document and standardize deal registration submission requirements across vendors. 
• Develop and maintain Standard Operating Procedures (SOPs), job aids, and reference materials to support consistent and efficient registrations. 
• Recommend process improvements to increase efficiency, accuracy, and scalability. 

Cloud Knowledge & Enablement 

• Apply working knowledge of cloud platforms and offerings to accurately register opportunities and select appropriate solutions. 
• Stay informed on vendor-specific deal registration rules, eligibility criteria, and program updates. 

Required Qualifications & Skills 

Experience 

• 1-3 years’ experience in sales operations, partner operations, or a back-office support role, preferably within a professional services or cloud-focused environment. 
• Demonstrated cloud aptitude is required. 
• Cloud Practitioner Certification (or equivalent foundational cloud certification) strongly recommended. 

Tools & Systems 

• Hands-on experience using Salesforce for opportunity and data management. 
• Experience working with vendor partner portals is highly desirable. 

Skills & Competencies 

• Strong analytical skills with exceptional attention to detail. 
• Proficiency in Excel, including data validation, reporting, and reconciliation. 
• Ability to manage multiple requests and priorities in a fast-paced environment. 

Communication & Collaboration 

• Excellent written and verbal communication skills. 
• Comfortable working cross-functionally with sales, partner teams, and external stakeholders. 
• Strong problem-solving mindset with a customer-service orientation. 

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future.

Ready to innovate? Let’s redefine what’s next—together.

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.

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Applications will be accepted on a rolling basis.

Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve.

Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster

Presidio's EEO Policy Statement is available here: https://www.presidio.com/careers

Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and your contact information.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [email protected].

Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

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