Clinical Applications Specialist, MIC, NICU

Job Description SummaryWorking within the MIC NICU national team, as the Clinical Applications Specialist NICU, you will deliver clinical and operational expertise by providing excellent education and training support for the Maternal Infant Care product portfolio to clinical end-users. These clinical experts will facilitate evidence-based practice and support the customer experience and commercial teams from pre-sale through post implementation by providing effective outcome-based education and training solutions.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within the Maternal Infant care modality.

• Correlates theoretical knowledge with clinical and product information to provide clinicians with the knowledge and the skills to obtain optimal performance from their GE Healthcare equipment

• Provides pre-sale product clinical evaluations and/or educational sessions to potential customers

• In partnership with customers, develop and administer clinical training to the end-user personnel aligned with sales order agreement (SOA) to deliver excellent clinical education to achieve high Net Promotor Scores (NPS).

• Collaborate and coordinate the delivery of customer training with a targeted integrated account management approach including sales, project management, and other service organization teams in accordance with the SOA/terms and conditions

• Drive realization of revenue thru execution of on-site or remote clinical education delivery

• Produce comprehensive, consistent, and timely completion of documentation requirements pre-through post training

• Provide ongoing post-installation training and support as needed.  Support existing customers with additional training as needed or as product enhancements are launched that require additional training or implementation.

• Maintain customer relationships and communicate all relevant product and/or customer concerns or opportunities to the LCS Management team, Field Sales, Marketing, Customer Loyalty Leads, and Technical Support regarding technical and clinical issue or how to improve the quality of the product or overall product offerings.

• Manage travel & lodging (T&L) budget to plan through optimization of travel strategies and cost savings. Submits expense reports within guidelines and provides and maintains clear and complete records to comply with all elements relevant to the position.

• National travel required up to 100%.

Required Qualifications

• 3 - 4 years of direct patient care in the NICU setting.

• Bachelor's degree from an accredited university or college with a minimum of 5 years of experience as an RN.

• Must live in the region assigned

• Hold an active registered nursing license with experience in NICU.

• Ability/Willingness to travel extensively 80+% (4-5 days per week including some weekends) within US and Canada (USCAN) via multiple modes of transportation (car, air travel, train etc.) as necessary.

• Proficient use of software applications, such as, Windows Outlook, Word, PowerPoint, and Excel and navigating other computer and web-based tools (intranet/internet/apps).

• Ability to learn specialized industry specific software and provide digital education and training solutions.

Desired Characteristics

• Previous experience with conducting education to adult learners

• Team player with collaborative, positive attitude and able to adapt to change quickly.

• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.
 
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.