The Client Success Specialist at Freeosk is responsible for nurturing client relationships with brand partners, ensuring program execution excellence, and collaborating with internal teams to support and manage pre and post-sale processes. The role requires excellent communication skills and experience in marketing strategies, with a focus on providing exceptional client service.
Hello, Client Success Specialist!
Freeosk is looking for an experienced Client Success Specialist to join our remote team. Our ideal candidate has experience with in-store and digital marketing strategies.
A Client Success Specialist nurtures client relationships with our brand partners – among them Fortune 100 Consumer Packaged Goods companies – and drives internal teams towards program execution excellence. In addition to supporting Client Success team duties, Client Success Specialists work in tandem with their Sales counterparts to secure revenue, and manage internal and external processes pre and post-sale to position Freeosk for future partnerships by delivering exceptional client service.
We work in a distributed environment. Our office is in Chicago, but you can be located within the continental United States. Travel will be required to our Chicago office from time to time.
Key responsibilities for this role...
- Provide necessary support and coordination to the Client Success team
- Architect client solutions grounded in clear performance expectations
- Serve as the primary point of contact for clients, proactively guiding them through Freeosk’s program development process and responding to their needs
- Act as liaison between internal teams (Sales, Consumer Experience, Operations, and Engineering) to effectively launch programs internally and ensure a successful execution
Your skills, background and experience include…
- Minimum 3 years of experience (in-store or digital marketing required)
- Ability to thrive under pressure and meet deadlines while multi-tasking
- Excellent communication and interpersonal skills
- Proactive self-starter willing to learn and grow with an ever-changing business
- Ability to assist with time-sensitive requests or issue escalations with all levels of internal and external management
- Proficient in Microsoft Office, Google Workspace, and JIRA applications
- Proficient in Salesforce or other CRM
- Bachelor’s Degree in a relevant field
Our Benefits:
- Competitive pay
- 401(k) Match Program
- Medical, Dental, Vision Insurance
- Work From Home Stipend
- Short Term and Long Term Disability
- Life Insurance
- Paid Time Off
- Volunteer Opportunities
- Summer Hours
- Parental Leave
- Tuition Reimbursement
- Sabbatical Program
- Professional Development
- Gym Stipend
- Social events
Who are we?
Nearly ten years and over 320M samples later, Freeosk encourages shoppers to “Discover New Favorites™.” From the Fortune 100 to emerging brands, we pride ourselves on supporting clients big and small. By helping connect brands and over 240 million consumers each month, at the right place and time with our patented technology and omnichannel experience, Freeosk has cemented itself as the discovery destination for “everyday influencers.”
Freeosk is a Chicago-based marketing technology company made up of a talented and fearlessly authentic cross-disciplinary team of engineers, creatives, data analysts, account managers, and more. Since 2020 our flex-work structure has allowed us to diversify our team and add many Freeoskers from across the country. From California to New York and everywhere in between, as Freeosk continues to grow, we look forward to staying on the cutting edge of omnichannel discovery experiences and adding new members to our team.
Freeosk is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Similar Jobs
Sales • Software • Automation
As a Customer Success Specialist, you'll connect with clients to understand their needs, provide tailored solutions, and foster customer loyalty while meeting KPIs.
Top Skills:
Customer Communications SoftwareSaas Platform
Software
The Customer Success Specialist will enhance customer engagement, manage onboarding, drive product adoption, cultivate customer relationships, and address issues while tracking metrics.
Top Skills:
Artificial IntelligenceCrm System
Transportation
The Customer Success Specialist at UniUni will understand customer needs, build relationships, solve operational issues, manage ticket resolutions, and conduct data analysis using Excel to enhance workflow efficiency.
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
