Manage key client accounts and nurture leads while selling and renewing high-ticket service packages. Ensure client satisfaction through clear communication and trust-based relationships.
We’re looking for a confident, relationship-driven operator who can manage key client accounts, nurture warm leads, and take ownership of selling and renewing high-ticket monthly packages. You should be comfortable presenting to clients, communicating clearly, and acting as a trusted partner who ensures both client satisfaction and strong retention.
This role is ideal for someone with:
- Experience working in creative or content creation agencies
- Experience in organic marketing or influencer marketing
- A strong background in sales, especially high-ticket service packages
This is a remote role requiring reliable internet access and communication tools.
Key Responsibilities
Client Management
- Serve as the primary point of contact for assigned clients
- Build long-term, trust-based relationships
- Ensure satisfaction, smooth workflows, and consistent communication
Sales Ownership
- Confidently sell and renew high-ticket monthly service packages
- Conduct sales calls with integrity and clear communication
- Manage renewals and maintain strong retention metrics
Lead Nurturing & Onboarding
- Support warm inbound leads and guide them through the pipeline
- Coordinate onboarding steps for new clients
- Ensure a streamlined client journey from first call to ongoing delivery
Client Retention & Upsell
- Identify opportunities for upsells or contract extensions
- Help clients understand new initiatives, added value, or expanded packages
Presentations & Reporting
- Lead client calls and presentations
- Deliver clear reports, insights, and performance summaries
- Provide recommendations that support client goals
Requirements
- Experience in creative/content agencies or organic/influencer marketing environments
- Experience in organic/influencer marketing environments
- Proven ability to sell and renew high-ticket monthly packages
- Strong communication, problem-solving, and organisational skills
- Experience working with high-value or discerning clients
- Passion for client success, marketing strategy, and achieving results
- Fluent in English
- Equivalent experience
Benefits
- Training and development to grow into a high-level operator
- Competitive base salary with performance-driven bonuses
- Work alongside organic marketing, influencer strategy, and consumer app brands
- Supportive, fast-moving team focused on results and innovation
Top Skills
Communication Tools
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.
Top Skills:
IotSaaS
Artificial Intelligence • Consumer Web • Edtech • HR Tech • Information Technology • Software • Conversational AI
The Coaching Customer Success Manager ensures customer satisfaction and retention by managing complex accounts, providing guidance on digital learning programs, and conducting business review meetings to track progress and identify growth opportunities.
Top Skills:
ChurnzeroExcelGainsightOutlookPowerPointSalesforce CRMWord
Productivity • Sales • Software
As a Customer Success Manager, you'll build relationships, drive product adoption, and assist teams to achieve their goals using monday.com's platform.
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
