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Grubhub

Client Success Manager

Posted 6 Hours Ago
Hybrid
New York, NY
78K-121K Annually
Junior
Hybrid
New York, NY
78K-121K Annually
Junior
Manage high-value corporate client accounts, drive revenue growth through upselling, maintain relationships, and provide product expertise to enhance client experience.
The summary above was generated by AI
Why Work For Us
Grubhub, part of Wonder Group Inc , is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
About the Role
This isn't your average Client Success role-it's a high-growth, high-impact sales position disguised as account management impacting the bottom line at Grubhub. We're looking for a motivated and ambitious go-getter, a true hunter who thrives in a fast-paced, dynamic startup environment. If you're a closer with a passion for building relationships and a relentless focus on revenue growth, this is your opportunity to own a portfolio of high-value corporate clients. You'll manage high-value corporate clients like banks, law offices, and tech firms who rely on Grubhub to feed thousands of employees daily, and you'll play a central role in expanding programs as companies rethink their in-office and at-home meal programs and benefits.
Key Responsibilities
  • Drive aggressive revenue growth and retention through strategic upselling and cross-selling within a dedicated portfolio of corporate accounts.
  • Cultivate and maintain strong, long-lasting relationships with key stakeholders and decision-makers to ensure continued partnership.
  • Act as a primary internal advocate for your clients, providing essential feedback to product and leadership teams to improve the user experience.
  • Serve as a trusted product expert, providing tailored recommendations and solutions to help clients maximize the value of their Grubhub platform.
  • Proactively identify and resolve client concerns, expertly navigating high-stress situations to maintain a positive and seamless client experience.
  • Collaborate cross-functionally with Sales, Product, and Support to optimize the client journey from onboarding to renewal.

Qualifications
  • A minimum of two years of proven, quota-carrying experience in a new business acquisition or outside sales role.
  • Demonstrated success in a B2B Account Management or Client Success role, with a strong track record of upselling and driving revenue growth.
  • Exceptional communication, negotiation, and relationship-building skills.
  • A history of thriving in fast-paced, high-pressure environments.
  • Strong analytical skills with an aptitude for leveraging data to identify strategic growth opportunities.
  • Proficiency with CRM systems (e.g., Salesforce) and the ability to travel for in-person client meetings as required.

New York:
Base salary: $77,500- $97,000
Total target comp: $97,000- $121,000
Wonder Group uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.
And Of Course, Perks!
  • PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Free Meals. Our employees get a weekly Grubhub credit to enjoy.
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].

Top Skills

Crm Systems
Salesforce

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