Client Success Director

MUST HAVE:

• Exceptional communication skills, both written and verbal, to effectively communicate complex information to technical and non-technical stakeholders.
• Proven track record in day to day client management, managing multiple accounts concurrently with unwavering attention to detail.
• Strong negotiating and leveraging data abilities to showcase performance in a way that aids business outcomes/growth.
• Strong analytical skills, with the ability to decipher data and translate insights into actionable recommendations.
• Ability to build and nurture client relationships while proactively identifying growth opportunities.

EXPERIENCE: 2+ years of digital marketing/affiliate marketing experience with a focus on performance marketing and client relationship management.

YOUR ROLE

Manage and grow client relationships by executing data-driven performance marketing strategies that exceed customer acquisition goals while ensuring seamless cross-functional collaboration.

OUTCOMES (Performance Expectations)

• Client Relationship Management: Act as the primary point of contact for clients, ensuring balance between meeting client demands and internal company goals and priorities. 
• Revenue Growth: Proactively identify and execute opportunities to scale client accounts, consistently achieving or exceeding profitability targets within the first 6 months.
• Client Onboarding: Own the onboarding experience to decrease time-to-launch by leveraging strong internal coordination across Sales and Operations. 
• Campaign Execution: Manage day-to-day execution of campaigns, ensuring deliverables are completed on time and aligned with client KPIs.
• Performance Reporting: Provide daily, weekly, and monthly campaign updates using clear and compelling insights tailored to both technical and non-technical audiences.
• Data Analysis: Analyze performance data to optimize strategy in real-time, using findings to drive better outcomes across client portfolios.
• Strategic Partnership Development: Showcase strong interpersonal skills and the ability to establish, develop, and maintain business relationships.
• Industry Expertise: Stay ahead of digital marketing trends, with a strong understanding of affiliate marketing, user acquisition strategies, and familiarity with tracking platforms / reporting tools (i.e., Everflow, Tune, HasOffers, Looker are a plus).

COMPETENCIES

• Strategic Thinking: Ability to anticipate challenges, identify solutions, and align strategies with business objectives.
• Relentless Hustle: Demonstrates initiative, adaptability, and a drive to exceed expectations.
• Collaboration & Influence: Works cross-functionally and fosters strong relationships with both internal and external stakeholders.
• Detail-Oriented Execution: Maintains precision in managing campaigns, budgets, and client deliverables.
• Excellent Communication: Ability to present insights persuasively and drive alignment across teams.