Build and maintain client relationships, serve as the primary contact for questions and requests, resolve issues, coordinate with internal teams, support onboarding, track follow-ups, maintain accurate records, gather feedback, and identify opportunities to improve client satisfaction and engagement in a fully remote environment.
About the Role
As a Client Success Associate, you will play a crucial role in building and maintaining strong, lasting relationships with our clients. Your mission is to ensure clients receive a consistently positive experience by understanding and addressing their needs proactively while identifying opportunities to enhance their journey with us.
On a typical day, you will communicate with clients, follow up on open requests, resolve issues, coordinate with internal teams, and ensure clients receive the support and attention they deserve. Serving as a vital bridge between clients and our internal teams, you will ensure seamless communication and that no detail is overlooked.
To succeed, you must be highly organized, responsive, and comfortable communicating remotely. Taking ownership, following through on commitments, and building genuine professional relationships are key. Your goal is to make clients feel heard, supported, and confident in our partnership.
Responsibilities- Build and maintain strong, professional relationships with clients
- Serve as the primary point of contact for client questions, requests, and ongoing needs
- Communicate with clients via email, phone, video calls, chat, and other digital channels
- Respond promptly to inquiries and ensure issues are resolved effectively
- Proactively follow up with clients to confirm their needs are met
- Monitor client requests, tasks, and follow-ups to ensure nothing falls through the cracks
- Coordinate with internal teams to communicate client needs and drive timely request completion
- Identify potential client concerns before they escalate
- Maintain accurate records of client conversations, requests, feedback, and account information
- Develop and maintain a strong understanding of our products, services, and processes
- Support seamless onboarding for new clients
- Gather and share client feedback to improve products, services, and internal processes
- Identify opportunities to strengthen client relationships and increase satisfaction
- Maintain a professional, positive, and solution-oriented attitude in all interactions
- Minimum 1 year of experience in customer service, client success, account management, or a related client-facing role
- High school diploma or equivalent; additional education is a plus
- Excellent written and verbal communication skills
- Strong organizational and time-management abilities
- Comfortable working independently in a fully remote environment
- Proficient with computers, CRM systems, email, Google Workspace or Microsoft Office, and digital communication tools
- Strong attention to detail with the ability to manage multiple clients and priorities simultaneously
- Excellent problem-solving and critical-thinking skills
- Ability to take ownership and follow through without constant supervision
- Professional, friendly, and confident communication style
- Collaborative team player who works effectively across departments
- Flexible and adaptable to changing client needs and priorities
- Previous remote work experience is a plus
Success means our clients feel supported, valued, and confident in our team. You consistently follow through on commitments, communicate proactively, resolve issues before they escalate, and build strong relationships that keep clients happy and engaged.
Similar Jobs
.png)
Artificial Intelligence • Big Data • Software • Analytics • Business Intelligence • Big Data Analytics
Lead and build Hex’s western Enterprise Account Executive team. Recruit, hire, onboard, coach, and retain sellers while establishing performance rhythms, improving enterprise deal execution, and managing complex sales cycles. Partner with RevOps, SDR, Marketing, and Product on territory strategy, positioning, lead quality, and sales tooling. Build executive relationships and help shape go-to-market strategy for large organizations. Travel is required as needed for customer meetings, QBRs, and team development.
Top Skills:
AIB2B SaasData Analytics
Fintech • Software
Supports a portfolio of clients through proactive communication, issue resolution, onboarding, adoption campaigns, renewals, training coordination, and self-service enablement. Maintains CRM records, monitors client engagement and utilization, identifies retention or growth risks, and collaborates with internal teams to deliver consistent service. The role follows established playbooks while supporting high-volume client portfolios and peak-season financial reporting and proxy services.
Top Skills:
Crm PlatformsExcelMS OfficeMicrosoft WordSaaS
Fintech • Software
Supports a portfolio of clients through proactive communication, issue resolution, onboarding, adoption campaigns, renewal preparation, training coordination, and self-service enablement. Monitors client engagement and utilization to identify retention risks and growth opportunities, maintains accurate CRM records, and collaborates with internal teams to deliver consistent service. The role supports high-volume client portfolios and seasonal financial reporting and proxy deadlines.
Top Skills:
Crm PlatformsExcelMS OfficeMicrosoft WordSaaS
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
