Client Success Advocate (Onsite)

Established in 2001, iHomefinder, a proud member of the FRONTSTEPS family, is a leading national provider of real estate search technology. Our innovative solutions empower real estate agents and teams, helping them close more deals and thrive. We are looking for people to join our team who have the enthusiasm and desire to work hard to achieve your goals. At iHomefinder we will give you the training to set you up for success, so you can enjoy being a part of a winning team. 

ONSITE OPPORTUNITY

This role is required to be full-time in office in Eugene, Oregon. As a result, only candidates in Eugene or surrounding municipalities should apply.

POSITION OVERVIEW

iHomefinder is expanding our Customer Success team and seeking a high‑energy, highly communicative advocate who thrives on building relationships over the phone to be the on‑site champion for our real‑estate clients and developer partners. You’ll guide new accounts through onboarding, nurture long‑term relationships, and ensure every user realizes maximum value from our products. This in‑office position in Eugene OR is perfect for a customer‑first professional who is both dependable and hardworking.

ESSENTIAL FUNCTIONS

• Set clear expectations, train clients on IDX and marketing features, and drive early adoption.
• Schedule regular check‑ins, share best practices, and spot upsell or renewal opportunities.
• Surface feedback to Product and Engineering; partner with Marketing on case studies and success stories.
• Track usage, satisfaction, and churn‑risk indicators; create action plans where needed.
• Work closely with Sales, Support, and Product teams to give clients a seamless experience.
• Performs other duties as requested by management.

SKILLS & QUALIFICATIONS

• BA/BS or equivalent work experience preferred
• 1‑3 yrs in customer success or account management
• Excellent phone presence and written communication skills; comfortable spending extended time on calls
• Demonstrated success reducing churn and driving long‑term client retention
• Proven dependability and strong work ethic
• Infectious energy and an outgoing, service‑oriented demeanor
• Unshakable customer‑first mindset
• Experience with real‑estate tech, SaaS, or IDX platforms (preferred)
• Familiarity with CRMs such as Salesforce (preferred)
• Knowledge of real‑estate industry (preferred)
• Familiarity with WordPress and Wix website builders (preferred)
• Exposure to Braze or other engagement tools (preferred)

This position will remain open through May 2nd, 2025 at minimum, but will stay open until filled.

Benefits include the following:

·       Medical, Dental, and Vision

·       Company sponsored Life Insurance

·       Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance

·       FSA/HSA

·       Paid Time Off

·       Sick Time

·       Internet Reimbursement

·       401k match

FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.