Client Solutions Manager

Salary range is:

$103,182.00 - $130,000.00

This position is bonus and/or commission eligible.

CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.

 

The RoleAccountable for coaching, developing, and managing a team of Client Solutions Advisors to ensure their individual performance and achievement of each of their revenue and adoption goals within the assigned region.
Lead efforts to drive customer and revenue growth within the repairer and dealer markets, promoting the adoption of CCC’s core and strategic product solutions. Oversee engagement with MSOs and OE dealers and develop strategic plans to support service rollouts for repairers and parts supplier initiatives.
Collaborate with cross-functional teams to fulfill customer commitments and ensure seamless implementation. Promote best practices and maximize product utilization across the customer base. Identify and develop cross-sell and up-sell opportunities to expand account value.
Foster and strengthen relationships with both new and existing customers, providing guidance and support to resolve issues and maintain satisfaction. Play a key role in customer retention efforts to protect regional revenue from repairers and OE dealers.
Lead the recruitment, hiring, and professional development of Client Solutions Advisors. Provide ongoing communication, direction, and individualized coaching to ensure individual CSAs are meeting their targets and objectives.
For internal candidates’ knowledge, the primary objectives of the role include meeting targets related to lead generation, uptick, territory revenue, customer adoption, electronic parts and diagnostic transactions and generating leads for the DSE and Elevate teams. A key component of the CSA role involves product implementation and delivering effective training. Daily responsibilities center around driving product adoption and fostering customer growth. Success in these areas relies on deep product expertise, strong consulting and client engagement skills, mastery of SKP principles, and maintaining consistent, customer facing time through onsite visits and interactions with customers.
Candidates must live within the West Region (California, Oregon, Washington, Montana, Wyoming, Idaho, Utah, Nevada, Colorado, New Mexico and/or Arizona.)

 

Key Responsibilities:

• Recruits, hires, mentors, and coaches the Client Solutions Advisor Team, including setting performance objectives, team building, mastering SKP principles, retention and/or termination.
• Participates in forecasting activities for revenue and expense budgets for region and individual CSA territories.
• Manages the revenue attainment objective for region.
• Analyzes industry trends with clients, understands the competitive landscape and generates plans that will achieve sales and service objectives.
• Collaborates with Managers of Automotive Market Sales, OE Dealer Sales, Parts Operations, Strategic Solutions, Consulting and Services, ASG Implementation, and Customer Care to drive revenue and customer retention, maximize growth, and promote product adoption across the organization.
• Develops regional MSO service plans that are consistent with short-range and long-range objectives and are in concert with the sales team’s objective.
• Supports the ASG NAM’s as they develop and execute national client related account plans.
• Provides service, technical and sales assistance to direct reports. 
• Aligns territories to establish the optimum service coverage.
• Prepares weekly reports detailing service activities, sales, customer trends and competitive landscape.
• Conducts monthly team service meetings (remote).
• Collaborates with other departments within organization when needed to achieve the organization and market goals. 
• Manages the expenses of the region and participates in the development of annual operating plan.
• Conduct a minimum of two (2) annual ride-alongs with each CSA.
• 50-75% travel required.
• There are 11 direct reports to this position.

Interfaces (Internal):

• GVP, ASG Sales & Solutions Delivery
• Repair Facility & Supplier Network Sales Management
• Service Operations
• ASG Implementation Services
• NAM’s
• Consulting & Services
• Mobility
• Marketing
• Parts Support and Implementation
• Product Management

Interfaces (External)

• CCC Customers (Repairers, Suppliers, Insurers)
• Strategic Accounts
• OEM’s
• OEM Wholesale Personnel
• Trade Shows
• Conventions
• 3rd Party Vendors/Partners

 

Requirements:

• Bachelor’s Degree or equivalent in experience preferred
• 3+ years Collision Industry experience working in a repair facility or similar position is desired
• Technical/Computer Proficiency Required
• Previous Territory Management experience desired
• Previous B2B Account Management desired
• Previous experience in team management and employee coaching is required.

#LI-Remote

 

CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.

At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.

CCC offers competitive compensation and benefits to support you and your families, including:

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups

For more information about our benefits, please check out our careers site.

Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here

If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.