Client Services Manager

Blavity, Inc. is a venture-funded media and technology company, founded in 2014 around a simple idea: enable Black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video, unique experiences, and product solutions. Blavity Inc. has evolved into a market leader for Black media, reaching 250 million users per month through our growing brand portfolio, including Blavity, Blavity360º, AfroTech, Talent Infusion, 21Ninety, Travel Noire, Home & Texture, and Blavity House Party. Our Blavity, Inc. employee community is composed of passionate, energetic, and culturally conscious individuals working together to deliver value to each other, the company, and our clients. We are always searching for new additions to our community that will help us continue to scale, contribute meaningfully to our culture, and advance our strategic direction.

Job Summary: Blavity is looking for a creative and service-oriented Manager of Client Services (CS) to oversee the planning and execution of our client’s branded campaigns. They will serve as the primary point-of-contact for large scale activations, tentpole and digital campaigns. and oversee execution with the support of CS Associates and Coordinators. This position actively collaborates with key stakeholders to identify creative, establish workflows, assess resource needs, scope and meet timelines, and ensure our digital media campaigns meet project quality standards. The ideal candidate is a seasoned brand strategy professional who has a track record of translating the client’s voice and vision into engaging digital and experiential campaigns to meet stated goals. Additionally, they are composed under pressure and resilient to change, service-oriented and customer-focused, and hold a high attention to detail and organization.

This is a Full-Time position which reports directly into the Director of Client Services.

Responsibilities

• Manage large-scale activations, tentpole and digital campaigns, representing Blavity as the primary CS contact post-sales, positioning yourself as a trusted advisor to your customer portfolio.
• Collaborates with Sales to understand the campaign scope, KPIs, and possible renewal/upsell opportunities.
• Ensure feasibility of execution by aligning on resource allocation within CS and across creative teams.
• Skillfully navigate challenging customer conversations in the spirit of satisfying the needs of both the customer and Blavity (e.g. scope creep or additional requests).
• Oversee brand voice guidelines for your campaigns, acting as the final sign-off point for ensuring consistency in style, quality, and tone across all channels.
• Manages account profitability by distilling key insights from campaign analytics and strategizing solutions to hit the customer's goals and increase satisfaction.
• Proactively identify and share upsell/cross-sell opportunities within the portfolio to the Sales team, leveraging your deep understanding of Blavity’s product offerings and customer insights.
• Partner with leaders in CS, Sales, and Marketing to distill and package insights into new product offerings and/or thought leadership for our customers.
• They will also serve as a mentor to coordinators.

Performs other related duties as assigned.

Qualifications

• Experience: 4+ years customer-facing experience at a media agency and/or publisher, managing digital advertising strategy for a portfolio of brands. 
• Other Experience:. Proven experience delivering engaging, on-brand campaigns across digital, social and experiential (portfolio required).
• Education: Undergraduate degree preferred.
• Technologies: Experienced with using Powerpoint, Word, Excel and Asana to convey ideas and compelling stories.
• Other Skills/Competencies: 
  • Ability to handle the stress of multi-tasking and effectively managing multiple high-pressure deadlines; skilled at simultaneously managing at least 5+ live campaigns.
  • Strong eye for design/copy, and skilled at aligning the Blavity brand with the Customer brand.
  • Deep understanding of how to extract and interpret data in order to build actionable customer insights through storytelling (advanced PPT skills required).
  • Cultivates networks and fosters excellent customer service.
  • Plans and organizes with ease.
  • Empowers others to drive for results and have high work standards.
  • Brand Ambassador. 
  • Excellent communication skills.
• Preferred Interest: A healthy appreciation of GIFs and black culture; passion for the topics covered by Blavity.

Details: 

• This is a fully remote role, U.S.- based role. Occasional travel may be required. 
• Candidates must be authorized to work in the U.S.
• Candidates must be available to work in 75% alignment with the Pacific Time Zone.  
• The annual salary range for this role is $70k - $80k.