Kargo Logo

Kargo

Client Services Manager (Enterprise)

Posted 15 Days Ago
Be an Early Applicant
Los Angeles, CA
70K-90K
Mid level
Los Angeles, CA
70K-90K
Mid level
The Client Services Manager will manage client relationships post-sale, ensuring successful campaign execution and client satisfaction, while identifying growth opportunities.
The summary above was generated by AI

Kargo creates breakthrough cross-screen ad experiences for the world’s leading brands and publishers. Every day, our 600+ employees bring the power of their creativity and diversity to radically raise the bar on what mobile, CTV, AI, social, and eCommerce can do to build businesses. Now 20 years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Humble brag: In 2025, Kargo was recognized as a Best Place to Work by Built In.

Who We Hire

Success takes all kinds. Diversity describes our workforce. Inclusion defines our culture. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, disability or other legally protected status. Individuals with disabilities are provided reasonable accommodation to participate in the job application process, perform essential job functions, and receive other benefits and privileges of employment. 

Title: Client Services Manager (Enterprise)

Job Type: Full-time; 3 Days In Office
Job Location: Los Angeles, CA
Salary Range: $70,000.00 - $90,000.00 (On Target Earning)

The Opportunity

Do you consider yourself a digital media expert who understands (and loves) first-class Client Services?  If so, then we want you to join our team!  Kargo is looking for a Client Services Manager who will be the main point of contact for all client-facing relationships for enterprise level accounts during the post-sale process. This role is a key contributor, providing white glove service through campaign management, building client rapport, and ensuring client retention and growth through incremental and upsell opportunities.  In addition to client communication, this person is the liaison between departments to manage end-to-end execution and works harmoniously with sales on a shared book of business to drive brand strategy. 

The Client Services Team is responsible for the end-to-end execution of direct and programmatic buys from education and strategic recommendations to post-campaign insights. The team is fast-paced, quickly growing, and performance-oriented.

The Daily To-Do

  • Deep understanding of our products, offerings, and best practices to support campaign strategy and meet client objectives
  • Assist in day-to-day relationships and all phases of the direct and programmatic campaign life cycle, inclusive of brand strategy, kick-off calls, tag + asset collection, creative development, performance reporting, troubleshooting, and delivery
  • Provide best-in-class client service to cultivate relationships to maximize client satisfaction, retention, and growth
  • Assist in identifying client needs and implement strategic solutions to help drive partnership
  • Collaborate with internal cross-functional teams; sales, operations, design, product, and finance to ensure campaign performance is met
  • Analyze and deliver reporting, insights, and results to clients
  • Identify and generate client outreach for incremental, upsell, and renewal opportunities
  • First responder to direct and programmatic campaign troubleshooting or delayed revenue before routing for escalation
  • Funnel demand-side needs or revenue blockers to internal teams to ensure Kargo is well-positioned to grow and retain business

Qualifications 

  • 3+ years in Digital Media, with a focus on Sales Support, Account Management, or Project Management
  • Experience in supporting enterprise-level accounts (i.e. Fortune 100 with $MM budgets) is highly preferred 
  • Direct-sold and programmatic mobile advertising experience
  • Knowledge of DSP and SSP platforms and partners such as Celtra, The Trade Desk, LiveRamp, etc.
  • Media agency experience is a plus
  • Familiarity with industry jargon and media metrics
  • MS Suite and Google Suite proficient (i.e, Excel, Google Sheets, Google Slides)
  • Proven record of successful client retention and business growth
  • Highly strategic, proactive and solution-oriented
  • Thrives in a teamwork environment and collaborates well with others
  • Strong verbal and written communication skills with the ability to deliver well-positioned presentations
  • Organizational skills with the ability to use available resources to reach solutions
  • Able to multi-task and prioritize based on account tier and urgency on a daily basis
  • Strong analytic skills to deliver reporting insights
  • Highly organized and keen attention to detail
  • Bachelor’s degree or equivalent experience

Follow Our Lead

  • Big Picture:  kargo.com
  • The Latest:  Instagram (@kargomobile) and LinkedIn (Kargo)

Top Skills

Dsp
Excel
PowerPoint
Ssp

Kargo Santa Monica, California, USA Office

1437 4TH STREET , Santa Monica, CA, United States, 90401

Similar Jobs at Kargo

15 Days Ago
Los Angeles, CA, USA
69K-70K
Junior
69K-70K
Junior
AdTech • Digital Media • Marketing Tech • Mobile
The Associate Client Services Manager manages client relationships post-sale, ensures campaign success, analyzes results, and collaborates with internal teams for client retention and growth.
Top Skills: ExcelPowerPoint
3 Months Ago
Los Angeles, CA, USA
120K-180K
Junior
120K-180K
Junior
AdTech • Digital Media • Marketing Tech • Mobile
The Account Executive manages key enterprise accounts, develops relationships, drives sales growth, and provides market insights to influence product direction.
Top Skills: CtvDigital AdvertisingProgrammatic Advertising
5 Days Ago
Los Angeles, CA, USA
65K-70K
Junior
65K-70K
Junior
AdTech • Digital Media • Marketing Tech • Mobile
The Workplace Experience Coordinator manages office operations and employee culture events, ensuring a productive and enjoyable workplace in Kargo's LA office.
Top Skills: Office Technology Platforms

What you need to know about the Los Angeles Tech Scene

Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.

Key Facts About Los Angeles Tech

  • Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
  • Key Industries: Artificial intelligence, adtech, media, software, game development
  • Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
  • Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account