Client Services Manager (Giants Enterprises)

About the Team:

Giants Enterprises is dedicated to the curation and development of new ventures complementary to the San Francisco Giants baseball franchise. Giants Enterprises believes in being bold by leveraging a unique combination of event expertise, resources and relationships in order to create larger-than-life experiences for millions at Oracle Park and beyond. Through a vast network of partners and clients within the local corporate, tourism and hospitality industry associations and convention-related sectors, they have executed thousands of private dinners, meetings and receptions. Venues and offerings within the company consist of 15+ iconic Ballpark venues and multiple transformable spaces. Giants Enterprises operates several owned properties annually as well as The Gotham Club.

Giants Enterprises has also hosted numerous public programs, including the 34th America’s Cup, Rugby World Cup Sevens, Ballpark Back 9, numerous sold-out concerts, professional and college sports as well as various health and wellness initiatives, including the Giant Race series. At the intersection of sports, entertainment, meetings, events, tourism and hospitality, Giants Enterprises provides the rare combination of people and places to create giant impressions for locals and visitors from around the world.

You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

What Sets Us Apart

Diversity of Experiences: From sporting spectacles to cutting-edge entertainment, meaningful meetings, and world-class hospitality, we offer an expansive range of experiences that captivate and inspire.

Global Appeal: Giants Enterprises goes beyond borders, attracting a diverse audience and making a mark on the international stage.

Innovation Hub: We are more than event planners; we are architects of innovation, continuously pushing boundaries to redefine what is possible.

Why It Matters: Our commitment to delivering exceptional experiences extends beyond entertainment; it's about forging connections, creating memories, and leaving a legacy. We believe that every event has the potential to be a giant opportunity for community engagement, cultural enrichment, and economic growth.

To explore partnership opportunities, collaborations, or to learn more about Giants Enterprises, please check us out here: https://giantsenterprises.com/about/

About the Role:

We are seeking a highly motivated Client Services Manager to help deliver exceptional hospitality experiences at Oracle Park. This role is instrumental in assisting clients throughout the planning and execution of memorable, high impact events. Reporting to the Director of Events & Client Services, this position embodies a client-first attitude and a relentless commitment to world-class customer service.

You will help lead the end-to-end execution of non-gameday events, working across departments including Sales, Operations, Catering, Finance, the Scoreboard Team and Marketing. You will orchestrate customized experiences that reflect the unique value Oracle Park offers, ensuring every detail is executed flawlessly. This position is integral to delivering high-touch service and building lasting relationships with clients, vendors, and internal stakeholders.

You’re Excited About This Opportunity Because….

• Lead and execute a range of events (meetings, dinners, galas, concerts, etc.) from ideation through completion.
• Act as the primary client liaison, maintaining a client-first, service-oriented approach throughout the event lifecycle.
• Identify and pursue upsell opportunities by analyzing client needs, usage patterns, and business growth to drive additional value and revenue
• Support seamless client transitions from sales to onboarding, ensuring continuity, relationship development, and expansion of the sales process.
• Ensure all events are executed seamlessly, creatively, and on budget with timely invoicing
• Collect and document feedback internally while ensuring learning experiences are communicated to partners as we continually improve
• Collaborate cross-functionally with internal teams and external vendors to drive innovation and operational excellence.
• Recommends new approaches, procedures, and processes to effect continual improvements in the efficiency of the department and excellence in services performed.
• Manage end-to-end event logistics including vendor relationships, budgets, contracts, staffing plans and timelines
• Manage and track all aspects of event budgeting, including forecasting, payment of expenses, collecting revenues and reconciling post-event in an accurate and timely manner.
• Demonstrate initiative. Seeing things holistically, taking on emergent tasks, duties, and assignments to ensure the success of special events.
• Keep abreast of the latest trends, conduct market research for best practices and incorporate fresh new ideas to elevate guest experience.
• Excellent presentation, communication, and interpersonal skills.
• Actively seek, receive and implement feedback from customers and team members to improve and enhance stakeholder experience.

Qualifications:

• 5+ years of experience in event management, project management, client services, and/or hospitality with a preference given to candidates who have worked onsite at venues such as a stadium, arena convention center, hotel, resort, or other large-scale event facility.
• Proven ability to manage multiple complex projects simultaneously and deliver superior customer experiences.
• Skilled in budget creation, financial tracking, and ROI optimization.
• Exceptional communication and interpersonal skills—internally and externally.
• Proficient in Google Suite, Outlook, and CRM/event management software.
• Comfortable working non-traditional hours in a fast-paced, live-event setting.
• Positive, collaborative team player with a proactive mindset and high attention to detail.
• Regular and predictable attendance is required.
• Ability to work on-site at Oracle Park daily, including some nights and weekends as the event calendar dictates.
• Performs other related duties as assigned.

We’re Excited About You Because…

• You lead with authenticity, empathy, and professionalism.
• You bring passion, creativity, and a high level of accountability to everything you do.
• Approach challenges with a solutions-oriented mindset, demonstrating adaptability and a willingness to go the extra mile to meet customer needs.
• You continuously look for new ways to dazzle clients with fresh ideas and service excellence.
• You thrive under pressure, stay organized, and maintain grace in fast-paced environments.