We’re looking for a detail-oriented and customer-focused Client Relations Specialist to join our team. In this role, you’ll support business filing operations, assist customers with inquiries, and ensure accurate communication with state and federal agencies.
MyCorporation® by Deluxe helps entrepreneurs start, manage, and grow their businesses by offering services like LLC formation, incorporation, and compliance support. With over 25 years of experience and more than 1 million businesses served, they simplify the process of launching and maintaining a business across all 50 states.
Key Responsibilities:
- Respond to customer inquiries via phone, identifying needs and providing timely, accurate resolutions.
- Research and report filing statuses using state agency portals and IRS resources.
- Conduct outreach to state Secretary of State offices and the IRS to verify and resolve filing issues.
- Perform data entry tasks to maintain accurate records of business filings and customer interactions.
- Provide administrative backup support to internal teams, ensuring continuity of operations.
- Collaborate with cross-functional teams to streamline filing workflows and improve customer experience.
Basic Qualifications:
High School Diploma or GED.
Minimum of 3 years of customer service or administrative support experience.
Basic computer proficiency
Preferred Qualifications:
Associate’s or Bachelor’s degree in Business, Communications, or a related field.
At least 1 year of experience in sales, customer service, or working within cross-functional teams.
Strong verbal communication and problem-solving skills.
Bilingual in Spanish and English (read and write fluently).
Additional Basic Qualifications:
Must be 18 years of age or older
Compensation
The compensation range for this position is $20.00 - $21.00 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
Healthcare (Medical, Dental, Vision)
Paid Time Off, Volunteer Time Off, and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment, Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].
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