Client Relations Specialist (bilingual Japanese–English or Korean–English)

Job Summary

The Client Relationship Specialist plays a critical role in supporting the bank’s relationship management efforts by processing a variety of client’s financial transactions, ensuring accurate documentation, maintaining client records, and facilitating smooth communication between clients and internal departments. Candidates for this position are expected to demonstrate the ability to deliver high-quality service and maintain regulatory compliance.

Key Responsibilities

• Serve as a liaison between clients and internal teams to ensure timely and accurate processing of customer banking transactions including but not limited to uncommitted/committed loans, foreign exchange, all types of deposit booked in New York Branch

• Collect, retrieve, verify, and update client profile documents, including company information, authorized signers/users, and product-specific access rights.

• Upload and manage digital files in the internal system, ensuring completeness and accuracy.

• Provide back-up support to other staff members to maintain department productivity standards

• Provide support related to client onboarding and maintenance.

• Coordinate with the related to resolve client inquiries and ensure service excellence.

• Maintain confidentiality and adhere to compliance standards in all client interactions.

Qualifications

• Prior experience in a professional office environment; banking or financial services experience preferred.

• Proficiency in Microsoft Office 365, especially Outlook, Excel, and Word.

• Strong attention to detail and organizational skills.

• Effective verbal and written communication skills.

• Bilingual proficiency in Korean and conversational-level Japanese is considered a plus.

Preferred Attributes

• Client-focused mindset with a proactive approach to problem-solving.

• Ability to manage multiple tasks and deadlines in a fast-paced environment.

• Familiarity with client documentation standards, basic financial products and regulatory requirements in banking.

The expected base salary ranges from $64,500 - $75,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications and licenses obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, including Medical, Dental and 401K plans, successful candidates are also eligible to receive a discretionary bonus.

Other requirements

Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations. Roles in some of our departments have greater in-office requirements that will be communicated to you as part of the recruitment process.   

Company Overview

Mizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho's 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill​, Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Visit www.mizuhoamericas.com.​​

Mizuho Americas offers a competitive total rewards package.

We are an EEO/AA Employer - M/F/Disability/Veteran.

We participate in the E-Verify program.

We maintain a drug-free workplace and reserve the right to require pre- and post-hire drug testing as permitted by applicable law.

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