Client Relations Administrator - Contract (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are seeking a Client Relations Administrator to join our dynamic team, for a contract position In this role, you will manage the daily service delivery activities for the assigned clients.  You will maintain excellent service delivery by processing administrative tasks relating to billing, processing reports, and using basic project management skills to drive progress and meet deadlines.

This is a temporary contract position expected to last approximately 6 months, with the possibility of going permanent. This is a hybrid role, which means you will work remotely from home for 3 days of the week, and go into the office 2 days per week.

Do you have at least 2 years of experience within client relationship management, and strong administrative skills? Are you looking to join a leader in the FinTech industry? If so, we’d love to hear from you!

Responsibilities:

• Maintain exceptional client relationships by leading investigations, and successfully resolving any service, delivery, or billing issues

• Responsible for planning surrounding daily, month-end, and annual production runs; this includes ensuring material is available, providing production with volumes and instructions, attending production planning meetings, communicating progress to the client, and providing any reporting back to client

• May participate in the planning and presenting at quarterly reviews with the client

• Work with client and internal resources to implement client changes, including such administrative tasks billing, processing items, running and sending reports

• May have face to face interactions with clients

• Identifies and participates in meetings to implement process improvements

Qualifications:

• A minimum of 2 years’ experience in a Client Services role is required

• A minimum of an associates degree, or equivalent experience preferred

• Strong written and verbal communication skills

• Strong Microsoft Office Suite skills

• Knowledge of Project Management: planning, scheduling, following up on items from various internal teams, time management skills and meeting deadlines, driving progress

• Ability to work well on a team across multiple departments and seniority levels

• Financial industry knowledge is a plus

• Ability to work in a fast paced, time sensitive and high-pressure environment, and ability to work under tight deadlines

The pay rate for this position is $30.00 - $35.00 per hour. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring 

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].