Client Project Manager

Key Responsibilities:

• Interfaces with all project stakeholders to take projects from original concept through to final implementation.
• Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction.
• Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved.
• Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance.
• Implement and ensure adherence to methodology and processes as adopted in the management and execution of projects and ensure that projects are executed in accordance with a common framework within the Company.
• Identify project risks and/or issues and implement necessary action plans to manage them and avoid potential delays and scope creep.
• Follow up the delivered products and solutions on an agreed regular basis with the customer to keep informed about the life cycle evolvement of the implemented customer solution.
• Foster collaboration, accountability and performance with the project team
• Conduct project evaluations and post implementation reviews to identify lessons learned and areas of improvement
• Coordinate cross-functional teams to ensure alignment on project objectives and deliverables
• Performs any other related task as required.

Knowledge and Attributes:

• Relevant Project Management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Good written and verbal communication skills.
• Ability to manage urgent tasks simultaneously.
• Some business acumen and commercial skills.
• Passionate, strong initiative, self-driven with a commitment to succeed.
• Some influencing ability whilst taking a collaborative approach.
• Decisive with good attention to detail ability.
• Ability to promote project services to both internal stakeholders and external clients.
• Competent in project change management.
• Familiarity of the industry, domain, or technology related to the client's project.
• Relevant problem-solving and analytical skills to identify and address issues that may arise during project implementation.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in business and / or project management or related field.
• Relevant Project Management Certifications preferably PMP is a must
• ITIL certification is beneficial.

Required experience:

• Minimum Two years' experience in Project Management preferably in the IT industry.
• Background in delivering IT services, Managing IT projects, and Understanding the IT service lifecycle
• Experience in managing client relationships, understanding client needs, and ensuring client satisfaction.